Lending Supervisor

SUMMARY:
Are you an experienced credit professional ready to step into a leadership role within lending operations? We are seeking a Supervisor – Lending to oversee day-to-day credit activities, ensuring high-quality lending decisions and sustainable portfolio growth within an approved risk framework.

POSITION INFO:

Company and Job Description

Key Responsibilities

Loan Origination & Processing

• Drive and support the implementation of lending origination strategies alongside the credit team
• Ensure loan applications are processed accurately, efficiently, and in line with internal policies and turnaround standards
• Take ownership of more complex credit applications and structured deals
• Evaluate and recommend funding applications, clearly highlighting risks, deviations, and mitigation measures
• Oversee the preparation and execution of legal agreements and fulfilment of conditions precedent
• Review and approve disbursements in line with credit mandates
• Maintain accurate and complete records of all loan applications and credit decisions

Monitoring & Collections

• Monitor loan performance post-disbursement in line with credit policies and risk guidelines
• Manage loan amendments, extensions, and post-investment support requirements
• Oversee collection processes and ensure timely recovery actions are implemented
• Engage internal and external recovery partners, including debt collection agencies
• Minimise impairments, arrears, and write-offs through proactive risk management
• Maintain strong client relationships to ensure retention and reduce portfolio attrition

Reporting & Compliance

• Prepare and present weekly, monthly, quarterly, and annual lending reports for internal and external stakeholders
• Ensure full compliance with relevant regulatory requirements, credit policies, and governance standards

Team & Organisational Development

• Supervise and support the lending team to achieve operational and performance targets
• Promote continuous learning, skills development, and mandatory training compliance within the team
• Contribute to the enhancement of credit policies, procedures, and operational frameworks
• Monitor market and regulatory developments and recommend improvements to lending practices
• Support strategic initiatives, process optimisation, and product development projects

Job Experience and Skills Required

• Relevant Degree or Diploma in Finance, Accounting, Economics, or related field

• Minimum 5+ years’ experience in credit, lending, or loan management
• Experience in assessing credit risk and managing lending portfolios

• Strong analytical and problem-solving ability
• Excellent attention to detail and sound credit judgement
• Strong organisational and time management skills
• Proficiency in Microsoft Office and credit/lending systems
• Ability to assess risk-return trade-offs and structure practical credit solutions

• Solid understanding of credit risk principles and lending frameworks
• Proven ability to manage lending processes end-to-end

Key Responsibilities

• Manage document governance, version control, approvals, and audit trails across all client-facing documentation
• Ensure only approved and current documentation is distributed across internal and external platforms
• Own plain-language standards by reviewing and improving customer communications for clarity and accessibility
• Partner with Compliance, Legal, Product, Operations, and IT teams to translate regulatory and business changes into updated documentation
• Support the migration of forms from static PDFs into digital platforms, including form structures, validations, and workflow improvements
• Perform impact assessments to identify changes required across processes, systems, forms, and communications
• Maintain templates, document libraries, and reusable content standards to improve consistency
• Monitor documentation quality, identify improvement opportunities, and support continuous optimisation initiatives
• Provide documentation support across projects, ensuring deliverables are completed accurately and on time

Job Experience and Skills Required

Education

• Relevant tertiary qualification (BCom, BA, LLB, BSc Informatics, or similar)

Experience

• 5+ years’ experience in documentation management, technical writing, business analysis, financial services, or related environments
• Experience working with regulated documentation, processes, or client communications advantageous
• Exposure to investments, financial products, platforms, or compliance environments beneficial

Skills

• Strong written communication and ability to simplify complex information
• Excellent attention to detail and accuracy
• Strong organisational and project coordination skills
• Ability to analyse the impact of changes across systems, processes, and documentation
• Advanced Microsoft Word skills (templates, track changes, document control)
• Intermediate to advanced Excel skills (reports, tracking, analysis)
• Experience with SharePoint, PDF tools, workflow systems, or digital forms advantageous
• Basic SQL or systems/data exposure beneficial

Non-negotiables

• Strong governance mindset with excellent attention to detail
• Ability to manage multiple deadlines and stakeholders
• Comfortable working across Compliance, Legal, Operations, and Technology teams