Lead Wedding & Events Coordinator

SUMMARY:
The hotel is a luxury boutique hospitality and wedding destination situated in the Natal Midlands. Guided by a commitment to serenity, wellness, and excellence, the hotel offers a premium guest experience across accommodation, dining, weddings, and events.

POSITION INFO:

• 5–8 years’ luxury wedding and events coordination experience
• Experience in hotels, wedding venues, or destination hospitality
• Proven experience managing high-end weddings/events
• Team leadership experience
• Strong operational and planning capability
• Excellent communication and client management skills
• Ability to manage multiple events simultaneously
• Boutique or luxury hospitality experience advantageous
• Conference/event exposure advantageous

Working Hours

This is a senior operational role requiring flexibility, including weekends, public holidays, peak wedding periods, and on-site leadership during events.

About the Role

The Lead Wedding & Events Coordinator will lead the Wedding & Events Coordination team, ensuring the seamless planning and delivery of weddings and events from post-sale handover through to completion.

The department manages approximately 75 weddings per year, operating in a high-volume luxury environment.

This role leads a team of three coordinators, ensuring strong workflow management, accountability, consistency, and service excellence.

The position suits a calm, organised, guest-focused events professional with strong luxury wedding experience and leadership ability in a premium hospitality environment.

The role reports directly to the Head of Events and works closely with operations, accommodation, food & beverage, culinary, and suppliers to ensure flawless execution.

The ideal candidate is:

• Professional, calm, confident, and guest-focused
• Strong in luxury wedding and event coordination
• Highly organised and detail-oriented
• Able to manage multiple events simultaneously
• A natural leader and team mentor
• Solution-driven and calm under pressure
• Strong in client relationship management
• Experienced in supplier coordination and venue operations
• Passionate about service excellence and consistency

• Lead and manage a team of 3 Wedding & Events Coordinators
• Oversee workflow, event allocation, timelines, and planning schedules
• Manage the full post-sale wedding journey from handover to completion
• Conduct client meetings, planning sessions, and coordination timelines
• Ensure venue readiness, setup standards, and operational execution
• Coordinate suppliers, logistics, and event delivery requirements
• Act as escalation point for client concerns and service recovery
• Maintain strong guest experience and service standards
• Support revenue growth through upselling, upgrades, and payment follow-ups
• Ensure timely post-event account closure and administration
• Work closely with all operational departments for seamless delivery
• Monitor client feedback, reviews, and service performance
• Provide reporting and recommendations for continuous improvement