Law Enforcement Liaison Officer

SUMMARY:
Law Enforcement Liaison Officer with knowledge of South African Police Service operations

POSITION INFO:

Introduction
Our client is seeking a dedicated Law Enforcement Liaison Officer to enhance operations in the recovery of stolen and hijacked vehicles. The successful candidate will play a vital role in achieving recovery targets while fostering relationships with law enforcement and private security partners.

Job Description

Operational Activities

• Recovery of stolen or hijacked vehicles.

• Enhance recovery efficiency through understanding and implementing established vehicle recovery processes.

• Act as a specialized point of contact between emergency control departments and external partners (such as law enforcement and PSI).

• Coordinate and attend all activations and verifications dispatched by the National Emergency Control Centre.

• During crime or safety verification activations, request assistance from Law Enforcement Agencies and PSIs to stop the activated vehicle.

• Adhere to Crime Scene management protocols at all times.

• Demonstrate comprehensive working knowledge of the stolen vehicle recovery ecosystem and legal framework.

• Demonstrate understanding of SAPS protocols related to motor vehicle-related crime.

• Demonstrate understanding of the Criminal Procedure Act.

• Testify in a criminal court when required.

• Demonstrate understanding of vehicle-related crime dynamics and drivers.

• Ensure vehicle safeguarding and repatriation protocols are adhered to at all times.

• Demonstrate knowledge of missing person protocols (i.e., SAP55).

• Produce recovery statements in line with Law Enforcement SOPs.

• Produce documentation of non-recovered vehicles (search area, chop shops, liaison efforts, etc.) in line with SOPs.

• Demonstrate understanding of post-recovery and non-recovery processes.

Customer Experience and Service Delivery

• Demonstrate a high level of professionalism at all times.

• Ensure full adherence to customer engagement protocols.

• Assist customers with vehicle repatriation at SAPS safeguarding units if required.

• Provide guidance to customers and partners on stolen vehicle and recovery processes.

• Ensure timely escalation of customer queries and concerns to senior management.

• Communicate clearly and effectively with all relevant stakeholders.

• Anticipate customer needs through the gathering of complaints and pain points.

• Provide internal teams with periodic feedback of relevant concerns.

Projects and Continuous Improvement

• Analyze stolen vehicle tactics and modus operandi within the industry.

• Record insights and findings through established processes and systems.

• Implement improvements to enhance recovery rates or customer experience outcomes.

• Design, develop, and implement projects/initiatives to enhance departmental functioning.

• Participate in specialized operational plans with external partners to improve recovery rates.

• Attend appropriate training and development as determined through the IDP.

• Attend regular training and development courses per departmental objectives.

• Provide training for external partners as determined by a formal needs analysis.

• Implement training programs for specific partners and/or law enforcement.

Compliance

• Ensure all relevant company policies and procedures are adhered to.

• Adhere to industry statutory regulations such as PSIRA and the FCA.

• Adhere to relevant data protection policies.

• Demonstrate working knowledge of relevant laws, regulations, and processes (Firearms Control Act, Road Traffic Management Act, etc.).

• Conduct accurate record-keeping for statements, firearm bookings, reports, etc.

• Maintain detailed records through company systems per SOPs.

• Stay abreast of changes within the security sector.

• Conduct timely reporting of theft, losses, and/or damage to company assets.

• Maintain professional policies relating to uniform, company vehicles, and equipment.

• Maintain a professional image through attire, behavior, and appearance.

• Demonstrate knowledge of company products and services.

Stakeholder Engagement

• Create and maintain mutually beneficial relationships with external stakeholders.

• Ensure effective cross-functional relationships through sharing of relevant information.

• Participate in agreed stakeholder engagements.

• Maintain regular communication with partners.

• Participate in industry-related events to build relationships and promote mutual understanding.

• Implement measures to foster new partnerships and alliances.

• Implement and maintain relevant processes to measure and improve customer satisfaction.

Minimum Requirements

• Matric (Grade 12) or equivalent qualification.

• Above-average knowledge of South African Police Service operations with a minimum of five years’ law enforcement or PSI experience.

• Knowledge of Criminal Law and the Criminal Procedure Act is compulsory.

• Willingness to travel, work shifts, and perform overtime, including weekends and public holidays.

• Perform planned and unplanned standby duties as required.

• Driver’s license and own reliable transport.

• Good written and verbal communication skills.

• Computer literacy.

• PSIRA Grade C registration.

• Firearm competency (handgun use for business purposes).

• Armed response training.

Advantages

• Operational experience in physical tracking of vehicles.