Large Format & Production Printer Specialist/Technician (George & Port Elizabeth)

SUMMARY:
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POSITION INFO:

Job Purpose:

To provide technical support, installation, servicing, and maintenance of wide format and production printers. The specialist will ensure optimal performance of print equipment, deliver high-quality service to clients, and support pre- and post-sales technical processes.

Key Responsibilities:

• Install, configure, and calibrate wide format and production printers at client sites.

• Perform preventative maintenance and repairs on a variety of printers (e.g., Canon, HP, Xerox, Epson, Ricoh, Konica Minolta, etc.).

• Troubleshoot hardware and software issues related to print equipment and resolve technical faults.

• Manage firmware updates and network configurations for connected devices.

• Conduct diagnostics, perform testing, and ensure machines operate at peak performance.

• Provide technical support to clients both onsite and remotely.

• Train users on proper printer usage, maintenance routines, and basic troubleshooting.

• Maintain accurate service logs and documentation.

• Collaborate with the sales and service team to provide technical input and customer feedback.

• Maintain knowledge of new technologies, tools, and industry trends in digital printing.

• Adhere to company health and safety policies and ensure compliance with service standards.

Requirements: Qualifications:

• National Diploma or Technical Certification in Electronics, IT, or a related field.

• OEM certifications on specific printer brands (advantageous).

Experience:

• 3–5 years' experience in servicing and maintaining wide format or production printers.

• Experience with digital print solutions, RIP software (e.g., Fiery, ONYX), and color calibration.

Skills:

• Strong technical and mechanical troubleshooting skills.

• Familiarity with networked printing environments and IP-based configuration.

• Excellent communication and customer service skills.

• Ability to manage time and prioritize tasks independently.

• Comfortable working under pressure and to tight deadlines.

• Proficient with Microsoft Office and diagnostic tools/software.

Other Requirements:

• Valid Driver’s License.

• Willingness to travel for client visits and support.

• Ability to lift and move equipment when needed.

 

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