LODGE MANAGER

SUMMARY:
Hectorspruit Area – Mpumalanga: This 5-star self-catering lodge is looking for a multiskilled manager who is passionate about the hospitality industry, possess strong leadership skills, and thrive in a dynamic environment to take over the management of the lodge.

POSITION INFO:
MINIMUM REQUIREMENTS
 

• Hospitality Management Diploma or equivalent
• Valid First Aid qualification
• FGASA Level 1 (NQF 2)
• DEAT registered
• Valid PDP

• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Excellent operational experience encompassing every aspect of Lodge Management including HR, Admin, FOH & Guest Experience
• Ability to receive instruction and follow thought as required.
• Excellent organizational and multitasking abilities to manage multiple priorities effectively.
• Outstanding interpersonal and communication skills to interact with guests, staff and shareholders.
• Knowledge and experience of lodge operations.
• Proficiency in Excel & Word.
• Attention to detail, problem-solving skills, and the ability to work under pressure.
• Availability to work flexible hours as well as extra hours when required.
• Lead by example very important.
• Desire, drive, and experience to develop the lodge to its full potential.
• Ability to operate independently.
• Staff management experience.

• Coordinating guest check ins and outs efficiently
• Fostering a welcoming and friendly environment ensuring guests are comfortable during their stay
• Ensuring a high level of guest satisfaction by tending to guest concerns and complaints
• Conducting game drives or arranging freelance guides for game drives when requested by guests

• Ensuring a high level of standards are always kept
• Arranging relieve staff when needed
• Managing of housekeeper and housekeeping duties
• Management of gardens, maintenance and general lodge upkeep
• Arranging and overseeing lodge maintenance projects when necessary

• Completing and sending month end reports
• Submitting salaries for payment each month
• Ordering and management of stock, consumables and lodge assets