L3 IT Engineers

SUMMARY:
Are you an experienced IT infrastructure professional who thrives on solving complex technical challenges? Our client, a well-established Managed Services Provider (MSP), is looking for a Senior Level 3 IT Engineer to join their technical team. This is an excellent opportunity for a highly skilled engineer who enjoys working across diverse client environments, leading technical initiatives, and delivering enterprise-level infrastructure and cloud solutions.

POSITION INFO:

What You'll Be Doing:

• Provide advanced (Tier 3) technical support across complex client environments.
• Perform root cause analysis on recurring and critical incidents to implement permanent solutions.
• Design, implement, and maintain Microsoft Azure, Microsoft 365, Windows Server, and hybrid cloud environments.
• Manage and support virtualization platforms including VMware and Hyper-V.
• Administer networking technologies including firewalls, VPNs, VLANs, routing, switching, and wireless infrastructure.
• Support Active Directory, Microsoft Entra ID, Group Policy, DNS, DHCP, and identity management solutions.
• Implement and maintain backup, disaster recovery, and business continuity solutions.
• Troubleshoot complex infrastructure, networking, cloud, and security-related issues.
• Lead technical projects including cloud migrations, infrastructure upgrades, Microsoft 365 deployments, and server migrations.
• Collaborate with internal teams, vendors, and clients to deliver high-quality technical solutions.
• Create and maintain technical documentation, standards, and best practices.
• Mentor junior engineers and provide technical escalation support where required.

Requirements:

• 5+ years' experience in a Tier 3 IT Support or Senior Infrastructure Engineer role within a Managed Services Provider (MSP).
• Strong experience supporting multiple client environments.
• Proven experience with Microsoft Azure and Microsoft 365 administration.
• Strong Windows Server, Active Directory, and Microsoft Entra ID administration skills.
• Experience with VMware and/or Hyper-V virtualization.
• Solid networking knowledge including TCP/IP, DNS, DHCP, VPNs, VLANs, routing, switching, and firewall technologies.
• Experience implementing and supporting backup and disaster recovery solutions.
• Strong troubleshooting and analytical skills with the ability to resolve complex technical issues independently.
• Excellent communication and customer-facing skills.
• Valid driver's licence and own reliable transport.

Advantageous Experience:

• Microsoft Intune and Endpoint Management.
• Microsoft Defender and Microsoft Security solutions.
• Azure Virtual Desktop (AVD).
• PowerShell scripting and automation.
• Microsoft Exchange Online and SharePoint Online.
• Kubernetes, Docker, or container technologies.
• Experience with RMM and PSA platforms such as NinjaOne, HaloPSA, ConnectWise, Datto RMM, N-able, or Kaseya.
• Relevant Microsoft, VMware, or cybersecurity certifications.

What We're Looking For:

• A proactive and solutions-driven engineer who enjoys tackling complex technical challenges.
• Someone who takes ownership of incidents through to resolution.
• A strong communicator who builds trusted relationships with clients.
• A collaborative team player with excellent mentoring and leadership abilities.
• An individual who remains calm under pressure and is passionate about delivering exceptional customer service.