L1 IT Support Specialist - Contract

Our client a Global Tech firm is seeking a L1 IT Support Specialist to join their team in Midrand on a Contract basis for 6 to 12 months. Our client offers great benefits, stability, growth and an attractive salary.

As an L1 IT Support Specialist, you'll be responsible for supporting the company's network infrastructure. You will troubleshoot and resolve issues that arise on servers and workstations. .

Requirements

• Receive requests to assist users with IT hardware and software problems and setups
• Prioritize the nature of the problem and schedule corrective action
• Investigate the problem, identify and implement the solution as quickly as possible taking into consideration the urgency of the problem
• Install new software systems
• Provide infrastructure as necessary
• Provide support to the team as required
• Keep updated with new technology developments and trends
• Update calls on service desk application to meet SLA times
• Escalate faults to next tier support
• IT asset tracking and documentation
• Test patches and security updates (e.g. in partnerships with Central)
• Provide basic network support
• Assist with project tasks and rollouts
• Train users on new technologies rolled out
• Perform tasks as per security incident response plan
• Perform after-hours standby support.

Monitor Printers

• Monitor printers and toner levels daily
• Ensure printers are online and resolve issues within SLA
• Escalate and handover faults IT Support Technicians
• Follow-up on calls logged with service providers
• Prioritize the nature of the problem and schedule corrective action
• Ensure availability of printers to meet SLA

Daily Checks

• Inspect server rooms daily and report any issues
• Inspect meeting rooms, test all equipment and resolve issues or report to the team
• Complete daily checks on systems i.e., internet links, etc.
• Resolve or escalate and report on issues

Commercial Requirements for the service provider

• We as the customer, the business requirement is IT services, not just one assigned temp worker.
• The requirement is onsite IT services as per the office hours.
• No disruptions will be permitted to our daily business operations due to an assigned temp worker's unavailability. A replacement should always be available to make sure business continuity is maintained.
• The service provider should offer technical support of a Senior IT Specialist if the assigned temp worker is struggling technically because our business requirement is a fully functioning IT service.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field required
• Minimum of 3 years of recent experience in a technical support role.