L1 IT Support Specialist - Contract

Recruiter:

HR Genie

Job Ref:

PDG20004378

Date posted:

Friday, March 11, 2022

Location:

Midrand, South Africa

Salary:

R180 - 220 per hour

SUMMARY:
L1 IT Support Specialist

JOB DESCRIPTION:

Our client a Global Tech firm is seeking a L1 IT Support Specialist to join their team in Midrand on a Contract basis for 6 to 12 months. Our client offers great benefits, stability, growth and an attractive salary.

As an L1 IT Support Specialist, you'll be responsible for supporting the company's network infrastructure. You will troubleshoot and resolve issues that arise on servers and workstations. .

Requirements

Receive requests to assist users with IT hardware and software problems and setups
Prioritize the nature of the problem and schedule corrective action
Investigate the problem, identify and implement the solution as quickly as possible taking into consideration the urgency of the problem
Install new software systems
Provide infrastructure as necessary
Provide support to the team as required
Keep updated with new technology developments and trends
Update calls on service desk application to meet SLA times
Escalate faults to next tier support
IT asset tracking and documentation
Test patches and security updates (e.g. in partnerships with Central)
Provide basic network support
Assist with project tasks and rollouts
Train users on new technologies rolled out
Perform tasks as per security incident response plan
Perform after-hours standby support.

Monitor Printers

Monitor printers and toner levels daily
Ensure printers are online and resolve issues within SLA
Escalate and handover faults IT Support Technicians
Follow-up on calls logged with service providers
Prioritize the nature of the problem and schedule corrective action
Ensure availability of printers to meet SLA

Daily Checks

Inspect server rooms daily and report any issues
Inspect meeting rooms, test all equipment and resolve issues or report to the team
Complete daily checks on systems i.e., internet links, etc.
Resolve or escalate and report on issues

Commercial Requirements for the service provider

We as the customer, the business requirement is IT services, not just one assigned temp worker.
The requirement is onsite IT services as per the office hours.
No disruptions will be permitted to our daily business operations due to an assigned temp worker's unavailability. A replacement should always be available to make sure business continuity is maintained.
The service provider should offer technical support of a Senior IT Specialist if the assigned temp worker is struggling technically because our business requirement is a fully functioning IT service.

Qualifications

Bachelor’s degree in Computer Science, Information Technology or related field required
Minimum of 3 years of recent experience in a technical support role.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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