Key Accounts Manager - Funeral Policy Admin

SUMMARY:
To execute instructions received via processes within the framework of Process Area. Your role may change over time, depending on your performance, your needs and the business’s needs. You’ll work closely with our other business processing teams including policy alterations, underwriting, finance etc.

POSITION INFO:
You’ll be based within the Processing division at head office in Sandton, Johannesburg, and you’ll report to a Processing Manager, who is accountable for our Funeral Policy Administration functions.

Outputs:
- Establish relationships with senior management at client sites
- Monthly visits to monitor and enhance client satisfaction
- Monitor external perception rating and ensure that the scores are within the agreed targets
- Identifying and reporting on service failures and errors
- Ensure training and development of staff
- Contribute to the various cross functional forums to help improve efficiencies in other areas
- Ensuring that all correspondence are professional and in line with standards and protocols of
the organisation
- Updating the administration and reporting systems on time without errors
- Drafting and presenting weekly and monthly reports
- Ensure adherence to SLAs.

Roles
- Team Player
- Coach
- Customer Champion
- Consultant
- Knowledge Manager
- Relationship builder

Skills
- MS Office and Excel and PC literate
- Numeracy
- Accurate Typing Skills
- Excellent verbal and written communication skills.
- Must be organised and have the right administrative skills
- Quality driven
- Ability to pay attention to detail as accuracy is important
- Using effective interpersonal skills to resolve conflict situations
- Ability to work effectively with others and contribute to team task accomplishment
- Ability to multi-task and manage multiple priorities
- Thrives under pressure
- Task and deadline orientated
- Analytical mind and good problem-solving techniques
- Strong sense of ownership
- Excellent time management skills
- Pro-active and innovative
- Ability to analyse data and interpret trends
Areas of speciality or expertise:
- Excellent knowledge of Business and Operational Insurance Industry administrative
processes
- Good understanding of operational funeral administration processes
- Where required has the relevant industry accreditations
- Expert knowledge of the business products demonstrated by successfully completing relevant business courses

Qualifications and experience
- Minimum 3 - 4 years’ experience in the processing and administration of funeral insurance
- Grade 12 / Matric with Maths Literacy NFS achievement level 3
- NQF Level 5 Accreditation (broad based knowledge of applicable legislation, economic principles, and financial services industry, required by FA and Administrators)
- Graduate from University or Technikon or be studying towards a degree / diploma having completed the first year of studies

NB! This job is now closed. You can apply for other jobs by uploading your CV.