Key Accounts Manager - E-Commerce

SUMMARY:
Well established company in JHB North seeks an E-Commerce Key Account Manager to join their growing team

POSITION INFO:
Role Overview 

Growing and managing the organisations e-commerce business and key online retail relationships (such as Amazon and Takealot), while ensuring profitable sales, strong brand presence, and excellent customer service.

Minimum Requirements 

• Matric 
• Valid drivers license and own transport 
• Minimum 3 years experience in a similar role preferably with exposure to fmcg / personal care products 

• Own and grow e-commerce key accounts by driving net revenue, managing margins, and delivering annual customer and commercial plans
• Build and maintain strong relationships with online retailers, understanding their needs and ensuring the organisation remains a preferred partner
• Manage full account profitability, including P&L responsibility, pricing, promotions, and trade spend
• Plan, execute, and review promotions, ensuring accurate deal setup, stock availability, artwork execution, and post-promotion analysis
• Monitor daily sales, orders, margins, credits, service levels, and stock flow to ensure targets and budgets are met
• Oversee order processing and warehouse flow, resolving bottlenecks, shortages, cancellations, or service issues quickly
• Coordinate closely with internal teams (sales, marketing, supply chain, finance) to ensure seamless execution and problem resolution
• Manage third-party sales and merchandising partners to ensure correct execution where applicable
• Prepare and present reports, forecasts, and performance updates using key account metrics and tools
• Identify and develop new growth opportunities within existing and new e-commerce customers
• Conduct store and platform reviews, sharing insights and recommendations to improve sell-through and performance

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