Key Accounts Administrator

Recruiter:

Stratogo

Job Ref:

CT000179/RD

Date posted:

Monday, August 10, 2026

Location:

Parow, South Africa

Salary:

00000 Monthly

SUMMARY:

A highly client-centric role dedicated to maintaining exceptional customer satisfaction through effective communication and the seamless processing of orders across all assigned accounts. This position requires close coordination with internal team members to ensure all operational deadlines are met and client expectations are consistently exceeded.

POSITION INFO:
Position: Key Accounts Administrator
Location: Parow Industria

Requirements and Experience:

Matric
Clear Crim Record
Minimum of 3 yearsâ experience in a client-facing role within a logistics, warehousing, or supply chain environment.
Experience in inventory and system maintenance, and a strong understanding of general warehouse principles.
Strong computer literacy (MS Office suite, specifically Excel; experience with Warehouse Management Systems is highly beneficial).
Professional business writing and verbal communication skills.
Strong organizational and administrative capabilities.

Key Responsibilities:

Account Management & Customer Service

Serve as the primary point of contact for assigned key accounts, fostering excellent customer service and client retention.
Provide prompt, accurate, and comprehensive feedback to both internal and external stakeholders.
Ensure professional business writing and communication standards are maintained across all channels.
Effective and proactive escalation of possible concerns in line with the chain of command

Order Processing & Administration

Ensure accurate processing of all client requests, including inbound, outbound, and inventory transactions.
Manage daily email correspondence and inquiries with urgency and precision.
Full understanding and adherence to SLA (Service Level Agreement) specific to each client

Reporting

Ensure both automated and operational reports are maintained, accurate and current at all times

Key Performance indicators:

Customer Satisfaction Index (CSI): Achieve and sustain "Satisfactory" or above ratings from assigned clients.
Response Turnaround Time: Maintain a strict maximum 30 minutes turnaround time on all incoming client emails and queries.

We are committed to locating the ideal job for you, so we kindly advise against paying for this service. There are no costs associated with securing employment with us.

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