KYC Specialist

SUMMARY:
The KYC Specialist will be responsible for completing identification and due diligence checks on property sellers and buyers, ensuring compliance with anti-money laundering requirements before properties are listed for sale or purchases are authorised.

POSITION INFO:

 KYC Specialist

Manage identification, due diligence and anti-money laundering compliance checks for property sellers and buyers, ensuring regulatory requirements are met before properties are listed for sale or purchases are authorised.

Cape Town | Office-Based | Monday to Friday, 9am–5pm UK Hours (35 Hours Per Week) | R20,000–R24,000 per month

ABOUT OUR CLIENT

Our client operates within the UK property sector, working with partner estate agents, property sellers and buyers throughout the property sales process.

The business has a dedicated Know Your Customer (KYC) team responsible for completing identification and due diligence checks to mitigate risk and ensure compliance with anti-money laundering regulations.

Its compliance processes follow HMRC guidelines and established Standard Operating Procedures, with a focus on completing checks within agreed service level agreements (SLAs) before properties are marketed or sales are authorised.

THE ROLE: KYC SPECIALIST

The KYC Specialist will be responsible for completing identification and due diligence checks on property sellers and buyers, ensuring compliance with anti-money laundering requirements before properties are listed for sale or purchases are authorised.

Working closely with partner estate agents, sellers and buyers, the role involves managing compliance checks, reviewing risk profiles, resolving concerns and ensuring files are processed accurately within agreed SLAs.

Reporting to the KYC Team Leader, the position also involves maintaining accurate CRM records, escalating suspicious activity, supporting colleagues with compliance queries and contributing to the effective delivery of compliance processes.

KEY RESPONSIBILITIES

• Engage with and support partner estate agents, sellers and buyers throughout the compliance process, primarily via telephone and email.

• Complete identification checks within agreed service level agreements (SLAs).

• Review risk profile outcomes and ensure concerns are promptly investigated and resolved.

• Ensure compliance with HMRC guidelines and established Standard Operating Procedures.

• Review and sign off files for Pre-Action Marketing or Sale Authorisation within required SLAs.

• Maintain accurate CRM records and utilise the system effectively for reporting and data accuracy.

• Identify and report suspicious activity or high-risk files to the Reporting Circle while maintaining strict confidentiality.

• Escalate any failures in compliance processes or procedures promptly to the Compliance Team Leader.

• Provide guidance to colleagues regarding compliance queries and concerns.

• Support the Business Support and Administration teams when required.

• Document colleague feedback in accordance with established feedback standards.

• Assist with mandatory training when required.

• Participate in meetings to review regulatory changes, identify risks, discuss unusual anti-money laundering situations and agree appropriate solutions.

• Complete additional ad hoc tasks as required by the Senior Management Group.

• Maintain professional communication and representation of the business when interacting with partner agents, clients and other associated parties, whether by telephone, written communication or in person.

• Manage time effectively to deliver the required service standards.

• Demonstrate enthusiasm, determination and commitment to achieving key business objectives.

ABOUT YOU

• Experience in handling objections effectively.

• Excellent telephone manner with confidence in telephone-based communication.

• Strong written and verbal communication skills.

• Ability to make considered decisions based on risk.

• Ability to resolve complex issues while balancing company and customer requirements.

• Excellent customer service skills with a customer-focused approach.

• Ability to engage effectively with different customer types, colleagues and management at all levels.

• Perceptive, diplomatic, tactful and supportive, with the confidence to challenge existing approaches when appropriate.

• Strong attention to detail, quality awareness and organisational skills.

• Ability to learn new processes quickly and adapt positively to change.

• Ability to work effectively as part of a team.

• High levels of self-motivation, dedication and enthusiasm.

• Ability to manage workloads independently, meet tight deadlines and achieve KPIs.

• Willingness to contribute effectively to business operations and the customer experience.