KAM

SUMMARY:
A well-established business in the courier and logistics sector is seeking an experienced Key Account Manager to oversee and grow relationships with strategic clients.
This role focuses on maintaining long-term partnerships, understanding client operational needs, and identifying opportunities to expand service offerings while ensuring a high standard of service delivery.

POSITION INFO:

Key Responsibilities

• Manage a portfolio of corporate accounts and act as the key liaison between clients and internal teams.
• Build and maintain strong relationships with senior stakeholders and decision-makers within client organisations.
• Analyse client requirements and recommend suitable logistics solutions that support their business operations.
• Develop account strategies aimed at increasing client retention and revenue growth.
• Work closely with internal departments to ensure efficient service delivery and customer satisfaction.
• Monitor account performance and regularly engage clients to review service levels and identify improvement opportunities.
• Identify additional service opportunities within existing accounts to drive business growth.
• Support contract discussions and ensure agreements align with client expectations and operational capabilities

Requirements

• Grade 12 / Matric or equivalent qualification.
• A tertiary qualification in Sales, Business, or a related field would be beneficial.
• Approximately 5 years’ experience in B2B sales, account management, or client relationship management, ideally within logistics, freight, or courier environments.
• Strong interpersonal and relationship-building abilities.
• Excellent communication, negotiation, and presentation skills.
• Ability to think strategically while managing day-to-day client relationships.