Junior Tenant and Collections Administrator

SUMMARY:
A well-established property management group is seeking a detail-oriented and proactive JUNIOR TENANT & COLLECTIONS ADMINISTRATOR to join their team

POSITION INFO:
This is a support role for someone who wants to build a career in property administration. You'll work closely with the Group Property Manager, Finance, and third-party managing agents, handling tenant communication, rental collections, and lease administration across the portfolio.

Core Criteria:

• Grade 12 or equivalent
• Certificate or diploma in administration, bookkeeping, property administration, or finance advantageous
• 1 to 2 years' experience in administration, debtors, collections, property administration, or customer service
• Basic understanding of rental accounts, statements, and payment follow-up processes
• Computer literate, including Outlook, Word, and Excel
• Strong written and verbal communication skills
• High level of accuracy and attention to detail
• Strong follow-up ability and persistence in closing out administrative matters
• Comfortable escalating sensitive matters appropriately
• Good organisational and time-management skills
• Sound judgement and confidentiality when handling tenant and financial information
• Able to work independently while knowing when to escalate

• Act as first point of contact for tenants on rental statements, payment reminders, proof of payment requests, and basic lease queries
• Log tenant queries and escalate matters requiring management, maintenance, finance, or legal input
• Monitor rental payments against monthly schedules and flag unpaid or short-paid accounts
• Send payment reminders and arrears notices, and follow up on overdue rentals
• Update arrears tracking schedules with follow-up dates, payment arrangements, and escalation status
• Maintain the central lease register, including lease dates, escalation dates, and renewal status
• Track upcoming lease expiries and remind the Group Property Manager of required actions
• File signed leases, amendments, and correspondence correctly
• Prepare basic collections and tenant administration reports
• Assist Finance with reconciliations by providing payment records and follow-up notes

• Salary: R18,000 to R25,000, dependent on experience