Junior Support Engineer

SUMMARY:
Support Engineer | Cape Town | Remote (have to be Cape Town based)
This company lives and breathes real-time monitoring. With over 50 years of collective experience in telco, ISP, and operator environments, they have built a world-class monitoring solution deployed across Africa, the USA, UAE, and Australia. 
They are looking for a Support Engineer to join their Cape Town team and be part of a dynamic environment that values initiative, learning, and excellence in customer support.

POSITION INFO:

Responsibilities:

• Resolve technical issues and customer requests via Freshdesk within SLA targets
• Manage and update support tickets, documentation, and change requests
• Monitor systems, interpret cron mails, and apply OS or application-level fixes
• Perform OS and Iris upgrades, patching, and daily infrastructure health checks
• Communicate professionally with customers and contribute to internal knowledge sharing
• Participate in the after-hours support rotation

Requirements:

• 1–3 years in technical support or IT operations (preferably in telco, ISP, or NOC)
• Strong Linux/Unix skills (CLI proficiency, log analysis, cron job management, patching)
• Familiarity with tools like Nagios, Zabbix, Prometheus, and networking concepts (SNMP, syslog, TCP/IP)
• Customer-focused mindset with solid written and verbal communication
• Experience with support platforms such as Freshdesk, Zendesk, or Jira Service Desk
• Self-managed, proactive, and eager to learn and grow

• Matric (Grade 12) + IT Diploma or Degree in Computer Science/Information Technology
• One or more certifications: CompTIA Network+, Cisco CCNA, or similar