Junior Supervisor / Front of House

SUMMARY:
We’re on the look for a vibrant, hands-on JUNIOR SUPERVISOR / FRONT OF HOUSE to join a popular health-focused café in the heart of Cape Town.

POSITION INFO:
As Junior Supervisor, you’ll play a key role in the smooth daily running of the café from ensuring excellent service and supporting the front-of-house team to maintaining a welcoming, upbeat atmosphere. You’ll work closely with management, lead by example on the floor, and help deliver a consistently positive guest experience.

Candidate Responsibilities:

• Oversee daily front-of-house operations, including opening and closing procedures
• Supervise, motivate, and support the service team during busy shifts
• Provide warm, efficient, and professional customer service at all times
• Handle customer queries and resolve issues with a proactive, friendly approach
• Manage cash-ups, till operations, and basic administration
• Maintain cleanliness, presentation, and smooth service flow throughout the café
• Assist with staff training, shift planning, and operational support
• Ensure consistent product quality and adherence to brand standards

• Previous experience in a supervisory or senior waitron role within a café or restaurant environment
• Excellent communication and leadership skills
• Strong customer service orientation with a positive, can-do attitude
• Organised, reliable, and able to multitask under pressure
• Passionate about healthy food, sustainability, and community
• Willingness to work flexible hours, including weekends