Junior Manager

SUMMARY:
Our client in George is Hiring!

A dynamic, fast-growing player in the dining and hospitality space. Known for their high-energy environments, exceptional guest experiences, and passion for community, this brand invests in it's people - offering an exciting space to build a long-term, hands-on management career.

POSITION INFO:
Description:

Our client, a well-established and growing group within the hospitality industry, is looking for an energetic, hands-on and ambitious Junior Manager to join their team.
This is more than just a management position -it is an opportunity for the right person to develop their leadership skills, gain valuable hospitality management experience and build a long-term career within a growing group.
We are looking for someone who enjoys working with people, thrives in a fast-paced environment and is prepared to lead from the front.

Responsibilities:

• Assisting with the overall daily management of the business.
• Supervising and supporting staff across different operational areas.
• Ensuring excellent customer service and maintaining high service standards.
• Welcoming customers and dealing professionally with queries, complaints and feedback.
• Managing staff during shifts and ensuring adequate staffing levels.
• Assisting with staff scheduling, shift planning and daily allocations.
• Ensuring staff follow company policies, procedures and operational standards.
• Monitoring staff performance and providing guidance, coaching and support.
• Assisting with training and onboarding of new employees.
• Ensuring the venue is clean, organised and presented to the required standard.
• Monitoring stock levels and assisting with stock control and ordering.
• Minimising wastage, breakages and unnecessary operational costs.
• Assisting with cash-ups, daily administration and financial controls.
• Ensuring accurate completion of daily operational reports and documentation.
• Assisting senior management with achieving sales and profitability targets.
• Monitoring customer flow and ensuring efficient service during busy periods.
• Handling operational challenges and resolving problems quickly and professionally.
• Ensuring compliance with health, safety and hospitality regulations.
• Maintaining high standards of food, beverage and/or service delivery where applicable.
• Assisting with opening and closing procedures.
• Taking responsibility for the business during assigned shifts.
• Building positive relationships with customers, employees and suppliers.
• Supporting management with implementing new initiatives and improving operational efficiency.
• Acting as a positive role model and representing the company's values and standards at all times.

• Grade 12 / Matric.
• Previous experience in hospitality, restaurants, retail, customer service or a similar fast-paced environment will be advantageous.
• Previous supervisory or junior management experience will be advantageous.
• Strong customer service skills.
• Good communication and interpersonal skills.
• Computer literate.
• Good organisational and administrative abilities.
• Ability to work flexible hours, weekends and public holidays as required by the hospitality industry.
• Ability to work approximately 50–60 hours per week.
• Valid driver's licence will be advantageous.

• Energetic, positive and enthusiastic.
• Hands-on and willing to lead by example.
• Confident when dealing with customers and staff.
• Responsible, reliable and accountable.
• Able to remain calm and professional under pressure.
• A natural problem-solver.
• Passionate about people and delivering excellent customer experiences.
• Commercially minded and aware of the importance of sales, costs and profitability.
• A team player who can also take responsibility independently.
• Ambitious and eager to grow within an organisation.