SUMMARY:
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POSITION INFO:
Location: Century City, Cape Town (On-site)
Salary: Top out at R16,000 per month
Job Type: Permanent, Full-time
Experience Level: Junior
Are you a tech-savvy problem-solver with a passion for organization and customer service? A fantastic opportunity has opened for a Junior MPS Technical Coordinator to join a dynamic team in Century City. This is the perfect role for someone looking to build a career in the IT/Print Management sector, offering excellent training and growth potential.
About the Role:
In this pivotal role, you will be the key support for our Managed Print Services (MPS), ensuring our clients receive exceptional service and their printing fleets run smoothly. You will be responsible for the upkeep of our monitoring tools, managing service schedules, and providing crucial administrative support to our technical team.
Key Responsibilities:
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Software & Monitoring: Assist with the overall management of MPS Monitor software, including generating reports and ensuring accurate device monitoring.
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Service Coordination: Help log, plan, and schedule installations and service calls for our team of engineers.
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Administrative Support: Follow up on job cards, update service tickets, order parts, and process warranty claims for major brands like Lexmark and HP.
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Customer Management: Keep our SLA customers informed on the status of their requests and manage their consumable levels to ensure they never run out.
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Data & Reporting: Use your Excel skills to manage consumable reports, assist with billing, and compare supplier pricing.
What We're Looking For (The Ideal Candidate):
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A technical background or a strong interest in technology.
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Exceptional organizational and time management skills – you thrive on keeping things in order.
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Advanced Microsoft Excel skills (spreadsheets, filtering, formulas, calculations are essential).
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A proactive, "solutions-oriented" mindset – you’re an out-of-the-box thinker!
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The ability to work reliably under pressure and maintain a high level of accuracy.
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Excellent communication skills and a strong customer service ethic.
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Previous experience in an MPS environment is a big advantage, but not required as training will be provided.
