Junior IT Technician

SUMMARY:
Junior IT Technician
Our client, a well-established IT solutions provider, is seeking a Junior IT Technician to join their team. This role is suited to a technically strong and service-driven individual with solid experience in desktop, server, and network support. The successful candidate will be responsible for providing both remote and on-site technical support, maintaining IT infrastructure, and assisting with installations and troubleshooting across various client environments. The position is based in Randburg, Gauteng.

POSITION INFO:
Minimum Requirements:

• A+, N+, S+ certifications (essential).
• Azure / Microsoft 365 certifications (advantageous).
• 3–5 years’ experience in IT technical support (desktop & server support).
• Strong knowledge of Microsoft Windows operating systems and Microsoft products.
• Experience with Microsoft 365 / Office 365 administration.
• Solid understanding of LAN cabling and network topology (Ethernet).
• Experience as a desktop, server, and LAN field technician.
• Network and wireless setup, configuration, and troubleshooting.
• Good understanding of DHCP, DNS, Subnets, NAT, VPN, and remote connections.
• Email setup and protocols.
• Hardware diagnostics and troubleshooting.
• Experience with Windows Server, Azure, and hosted environments.
• Strong knowledge of OneDrive and cloud-based platforms.
• Experience with Active Directory and Azure Entra.
• Strong diagnostic and fault-finding skills within Windows environments.

• Provide technical support to clients both remotely and on-site.
• Install, configure, and customise desktops, laptops, and related hardware (Windows 11, Microsoft 365, printers, peripherals).
• Perform hardware and software diagnostics and resolve technical issues efficiently.
• Maintain and support Azure Entra and cloud-based systems.
• Assist with network installations, including cabling, and troubleshoot LAN/Wi-Fi issues.
• Maintain and update ERP/ticketing systems.
• Ensure adherence to internal administrative and operational processes.
• Participate effectively as part of a team and independently.
• Be available for after-hours support when required.
• Assist with IT-related sales, including SLA agreements and product subscriptions.