Junior IT Support Engineer

SUMMARY:
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POSITION INFO:

Purpose of the Role:

We are seeking a dynamic and motivated individual to join our team as a Junior IT Support Engineer. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a desire to learn and adapt in a fast-paced environment. The Junior IT Support Engineer is a pivotal technical role encompassing various aspects of IT Support & Infrastructure. This position demands foundational knowledge across multiple IT domains to deliver efficient support solutions, ensuring optimal end-user productivity.

Key Responsibilities:

• Provide technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues.
• Install, troubleshoot, and maintain hardware including laptops, desktops, printers, VOIP devices, and networking equipment (both wired and wireless).
• Diagnose and resolve faults logged on the company's helpdesk system, escalating to the Systems Administrator when necessary, with agility and precision.
• Assist in the setup and maintenance of network infrastructure, including routers, switches, and wireless access points.
• Collaborate with senior IT staff to resolve complex technical issues and escalate problems as needed.
• Document and track support requests and resolutions using ticketing systems.
• Perform routine maintenance tasks, such as system updates, patches, and backups.
• Assist in the implementation of IT security policies and procedures to safeguard company data.
• Provide training and assistance to users on basic IT procedures and best practices.
• Stay current with emerging technologies and trends in the IT industry to contribute innovative ideas and solutions.

Qualifications & Experience:

• Proficiency in Windows Desktop Operating Systems (Windows 8/8.1/10/11) and Microsoft 365.
• A+ certification preferred.
• Fundamental knowledge of TCP/IP networking, including DHCP and DNS.
• Minimum 1-2 years of experience in a desktop support environment