Junior IT Support Agent

Recruiter:

Full Circle Selection

Job Ref:

Junior IT Support Ag..

Date posted:

Monday, March 23, 2026

Location:

Johannesburg, South Africa

Salary:

Market and Experience related

SUMMARY:
We are assisting our client in the recruiting of a Junior Support Agent

POSITION INFO:

Role Overview

The Junior Support Agent will be the first line of defence for the clients document management and process automation ecosystem, as well as the Print management software packages that are sold to our customers.

Key Responsibilities

Tier 1 Support (Initial triage of the support request)
Tier 1 Troubleshooting
System Maintenance
System Updates

Technical Requirements (Must-Haves)

Min 3 years’ experience
SQL Knowledge (Microsoft SQL) PostgreSQL is an Advantage. Microsoft SQL Server 2016 and above
Basic Web Technologies Familiarity with HTML/CSS and an introductory understanding of JavaScript for client-side form logic.
Basic understanding of AI and Natural Language Prompts
Technical Troubleshooting skills. The ability to do basic problem-solving.
Windows Environment experience. Navigating Windows Server environments and managing basic IIS (Internet Information Services) settings. Windows Server 2016 and above
Windows Desktop Environment Experience: Navigating Windows Desktop environments and managing basic services and software packages.
Basic Networking skills: Familiar with how a network is set up and configured.

Advantages Requirements:

A Basic understanding of APIs and how data moves between different software platforms.
Experience with Regular Expressions (RegEx) for data validation and pattern matching.
Knowledge of document management and workflow technologies.
MAC OS Environment experience with navigating and managing basic Services
Linux OS Environment experience with navigating and managing basic services and applications.

Core Competencies

Patience: The ability to translate "tech-speak" into plain English for non-technical users.
Documentation Skills: A commitment to logging tickets accurately.
Adaptable: The ability to learn new technologies and grow core skills to fulfil other roles in the organization. The ability to work under intense pressure.

Please note if you are not contacted your application was unsuccessful

Similar jobs you might be interested in:

Junior IT Support Agent
Location: Johannesburg
Salary: Market and Experience related
We are assisting our client in the recruiting of a junior support agent
Today

Junior IT Support Engineer
Location: Johannesburg
Salary:
68 days ago

ADABAS Developer
Location: Johannesburg
Salary: 450000 Annually
Bring Your ADABAS Expertise to a Forward-Thinking Tech Environment!
1 day ago

Junior Buyer - Industrial / Engineering Supplies Sector
Location: Johannesburg
Salary: Monthly
An established industrial supply company based in Jet Park is looking for a junior Buyer to join their team. This role is suited to someone early in their procurement career who understands the fast-moving nature of the engineering, gas or industrial supply environment and is ready to take ownership of purchasing processes while working closely with suppliers and internal teams.
3 days ago

TTD IT Security Engineer (Senior) 2124
Location: Midrand
Salary:
Are you a Senior it Security Engineer with a strong background in Identity & Access Management, Java development, and cloud security? This is an exciting opportunity to join a high-performing team responsible for delivering secure authentication platforms used across modern digital services, applications, and cloud environments.You’ll play a key role in designing and supporting enterpris...
4 days ago

Accountant
Location: Johannesburg
Salary: Market-related
A well-established company is looking for a hands-on Senior Accountant / Bookkeeper to take full ownership of the finance function, including payroll, month-end processing, statutory submissions, creditors, and general office/HR administration.
4 days ago

Senior Financial Systems Engineer
Location: Johannesburg
Salary: 1 000 000 Annually
A dynamic and fast-growing organisation based in Johannesburg North is seeking a Senior Financial Systems Engineer to join its Information Technology team. This hybrid role offers a combination of office-based and remote work while supporting a global financial systems environment.The successful candidate will provide advanced functional and technical expertise in supporting and enhancing Oracle E...
5 days ago

Senior Software Developer (C#, SQL) (x3) (Centurion Hybrid)
Location: Centurion
Salary:
6 days ago

Junior Identity & Access Management (IAM) Administrator
Location: Johannesburg
Salary:
Our client based in Parktown is looking for a junior Identity & Access Management Administrator for a 6 months contract. The junior IAM will be required to support the IDM team in managing user identities, access rights, Mobile Data SIM allocations and compliance with internal it governance standards. The role will focus on executing routine access management tasks, maintaining audit evidence,...
6 days ago

Junior Accountant
Location: Johannesburg
Salary: 350000 Annually
Take the Next Step in Your Accounting Career, Today!
6 days ago

Junior IT Support Agent

Similar jobs you might be interested in:

Jobseekers

Recruiter

General