Junior Facilities Manager

SUMMARY:
JOB PURPOSE:

• South Point Management’s mission is to be a leading provider of clean, convenient, safe and affordable student accommodation nationally.
• We provide a springboard for students to realize their potential and aspirations by offering an inspiring space to learn, grow and make connections.
• In summary, an uncompromised environment and student life experience. 

POSITION INFO:
EDUCATION,SKILLS,EXPERIENCE:

• Grade 12
• Finance (Basic - Intermediate understanding) 2+ years.
•  Possess a FM qualification or equivalent - (NQF level 4-6 Level)  
• 3+ years of work experience with a focus on Facilities and Maintenance Management.

• Customer complaints are communicated via email or via the Contact Centre. 
• Feedback is provided timeously to the person who raised the request. 
• A high level of customer satisfaction is attained in all engagements. 
• Interaction with customers on all aspects of their occupancy. 
• Complaints and non-compliance to Code of Conduct are noted and communicated immediately to customer services for resolution.
• Manage the Access Procedures of SP Management on tenant process, (key barrels in building in particular during shut down period)  

• Checklists on the FM Tool Set are completed in full and on time. Maintenance issues are logged proactively and reported within SLA time frame 
• Follow-ups are conducted regularly and escalated to the Facility Manager if not concluded within the repair time frame
• Maintenance staff are not left unattended when working in occupied flats (with absent tenants) 
• All maintenance jobs are completed as assigned in the most efficient manner and closed off on the FM tool set.  
• Monitor and confirm availability of mechanical, electrical and fire systems, logging jobs to correct any work identified, thereby informing the maintenance 
  team.
•  Ensure all preventative maintenance tasks are complete, sign off on acceptable delivery performed by maintenance team or vendors.  
• Ensuring all asset registers for the allocated building, including storerooms, are current at any given time. Any shortage or over stock noted with FM.  
• Ensure both hot and cold-water provision in the allocated buildings meet user requirements, proactive resolution on issues noted.  
• Participate and deliver the process deliverables for the Vacate and Intake seasons for students.  
• Ensure all reporting on Vacate and Intake are completed on the day of occurrence, noting excessive wear and abuse to the FM/SFM on the same 
  day.  

• Checklists are completed in full and on time on the FM Tool Set. 
•  Fire, Health and Safety issues are reported, captured and tracked to resolution as per SP FM Tool Set.
• Follow-ups are completed daily, and issues escalated to the Facility Manager / HSE Manager with no surprises and meeting of committed delivery timeframe.  

• Building Soft services are provided as per Soft Services Service Level Agreement. 
• Substandard service delivery is resolved with the service provider and documented for review with the Facility Manager .
• Customers are engaged and updated on queries logged.

• Track and report on excessive consumption of main water and electrical meters daily 
• Ensure operation of timers controlling utilities reporting any problems for same day resolution 
• Track and ensure all commercial tenants’ consumption is not excessive and advise out of normal usage to FM
• Ensure all building internal and external lighting is fully operational

•  FDO’s are present and at designated points. 
•  Logbooks are complete and risks advised to FDO and Facility Manager.
• Security incidents are reported, and resolution obtained with FDO 
  Management and Contact Centre.
•  Confirm operation and availability of the security systems.
•  No unauthorised access is granted.  
•  All keys and other access tools are accounted for per SP Processes  
• Investigations are resolved and feedback is provided to relevant stakeholders  

•  Communicate building issues to population as and when required. 
• Daily, Weekly and Monthly reports are completed in full and on time with any issues noted raised to the attention of the FM/SFM/MM/TM as required. 
• Vendor compliance to HSE and sub-standard service delivery are logged with the FM/SFM/TM team leads via the FM Tool Set to limit long term delivery challenges
• Ensure the Facility Team Management are aware of reoccurring problems and parts usage to assets under care.