Junior Customer Success Manager

Recruiter:

Orange Recruiting

Job Ref:

JHB002714/JB

Date posted:

Friday, July 25, 2025

Location:

Capetown, South Africa

Salary:

220 000 Annually

SUMMARY:
My client based in Cape Town is looking to add to his team of Customer Success Managers in the near future. This role is a great opportunity for graduates with degrees in Business, Marketing or related and 2 years proven experience in a similar role such as key accounts or related.

POSITION INFO:
Requirements for this role include

Bachelor's degree in business, marketing or related
Proven experience in a customer success, account management or related role
Excellent communication and interpersonal skills
Strong problem - solving and conflict resolution abilities
Familiarity with CRM software

Various responsibilities will include the following

Customer on-boarding (ensure smooth transition and assist with product/service adoption; provide training to educate customers on product features and best practices)
Relationship building
Product knowledge and expertise
Issue resolution (resolve and escalate when necessary)
Retention and expansion (implement strategies to increase customer retention rates and cross sell relevant opportunities)
Customer feedback and advocacy (using testimonials, case studies and referrals)
Metrics and reporting (analysis of data to identify trends, assess performance and make data-drive recommendations)
Customer communications

If you are a fit for this role and would like to apply, please do so online. Shortlisted candidates will be contacted. Thank you.

Orange Recruiting (Pty) Ltd
Your Specialist in Supply Chain Recruiting

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