Junior Customer Liaison, East London

SUMMARY:

We are seeking a Junior Customer Liaison Clerk for a permanent role based in the manufacturing/ engineering industry in East London, Eastern Cape

POSITION INFO:

Applicants are required to meet the following criteria:
 

• Grade 12 with related degree advantageous
• Previous customer service experience preferred, but not required; willingness to learn is essential
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to handle multiple tasks and work in a fast-paced environment
• Proficient in MS Office or similar software; experience with CRM systems beneficial
• Team player with a positive attitude and strong work ethic
• Will report to the Business Development Manager and collaborate closely with the Sales Team, Customers, Suppliers, and stakeholders

• Serve as the primary point of contact for customer inquiries via phone, email, and chat
• Assist customers and sales teams with product information, troubleshooting, and order tracking
• Document customer interactions and feedback on the CRM system to help improve processes and services
• Collaborate with different departments to resolve customer issues efficiently and effectively
• Assist in maintaining customer records and ensuring data integrity within the system
• Support the Customer Liaison team with special projects and initiatives as required
• Provide follow-up communication to ensure complete customer satisfaction
• Develop a thorough understanding of the products/services to provide accurate information and assistance
• Participating in team meetings and training sessions to enhance skills and knowledge