Junior Counter Salesperson – Air-Conditioning & Refrigeration

SUMMARY:
Our client, in the HVAC industry, is currently looking to employ a Junior Counter Salesperson based in Port Elizabeth. 

POSITION INFO:
Requirements:

• Matric with mathematics is non-negotiable.
• Technical certification in HVAC-R is a plus.
• Minimum 2 years of sales or customer service experience.
• Understanding of air-conditioning and refrigeration systems, components, and terminology is a distinct advantage.
• Excellent interpersonal and communication skills.
• Basic computer proficiency and experience is required, viz. Excel.
• Strong attention to detail and a commitment to customer satisfaction.

• Greet customers in a friendly and professional manner at the sales counter.
• Assist contractors, technicians, and end-users with product selection and technical inquiries.
• Process sales orders, invoices, and returns accurately using the point-of-sale (POS) system.
• Maintain an up-to-date knowledge of air-conditioning and refrigeration products, including parts, tools, systems, and technologies.
• Check stock availability, manage special orders, and coordinate with the warehouse for timely delivery or pickup.
• Upsell complementary products and promote current sales promotions and new product lines.
• Build and maintain strong relationships with regular customers to encourage repeat business.
• Maintain the cleanliness and organization of the sales counter and showroom.
• Assist in stock replenishment and inventory control.
• Support the inside sales team and collaborate with technicians and service staff when needed.