Junior Application Support Consultant

This role is based within a Support Team, assisting clients with queries/issues related to the company's specific accounting software.  A knowledge of Accounting principles and accounting software is key.   Ideal position for a BCom graduate who has 1+ years working experience within a customer focused / call centre environment. 

The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market.

Minimum Requirements:

• BCom Degree
• Knowledge or experience in accounting software/systems (advantageous)
• 1+ years experience in a similar role (handling queries, solving issues telephonically)
• Valid driver's license

Responsibilities:

• Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out
• Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls
• Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market
• Deconstruct client issues and analyse the various solutions in all regions, via various communication channels
• Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
• Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries
• Render functional support to the customer via telephonic, email, Skype and Team Viewer
• Understand client business processes and flow and advise on improvements where possible

Competencies:

• Knowledge and prior experience in accounting systems is highly recommended
• Knowledge of databases and application development environments
• Analytical and problem-solving skills
• Exceptional communication and people skills