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Manage, retain, and grow portfolios with key insurers
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Build trusted, long-standing relationships with insurer partners and internal stakeholders
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Monitor portfolio performance and analyse trends to drive improved profitability
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Develop and execute strategic action plans to support growth and retention targets
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Prepare accurate financial, performance, and management reports to guide decision-making
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Oversee underwriting policies and claims processes in alignment with insurer standards
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Ensure smooth monthly operational cycles — including reconciliations, payments, and reporting
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Lead, mentor, and develop a motivated service advisor team
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Participate in strategic planning sessions and product development initiatives
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Identify operational inefficiencies and collaborate with system teams to improve workflow
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Provide mentorship to claims and underwriting consultants
