Italian Customer Service and Sales Representative

SUMMARY:
Italian Customer Service and Sales Representative

An amazing work-from-home opportunity for someone who is fluent in Italian and enjoys Customer Service and Sales.  Work for a prestigious airline brand on various work streams.

POSITION INFO:

JOB DESCRIPTION
 ·        Work for a prestigious airline brand on various work streams
·        Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages
·        Work on airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily
·        Fully paid product and systems training provided
·        Daily interactions with international passengers with queries and compliments
·        Required to meet specific key performance indicators and meet expected client service levels
·        Demanding and time-sensitive call centre environment
 
REQUIREMENTS
 ·        Native level fluency in Italian language:  Verbal & Written skills essential (Advanced/Fluency level)
·        We are targeting candidates located in South Africa
·        Permanent residence permit / South African ID holders preferred
·        VISA candidates will be considered for foreigners residing in South Africa
·        Excellent Computer literacy & technical skills
·        No criminal record
 
EMPLOYMENT TERMS AND CONDITIONS
1.      Market-related salary offered
2.      Work from home:
        ·      The employer will provide a laptop
        ·      Candidate must have fibre / stable ADSL internet connectivity and cover internet costs
3.      Full time, Permanent contract: 40 hours per week; 8 hours per day (Part-time employment may be considered - minimum of 20 hours per week)
4.      Working hours:  Mon-Fri 08h00 – 19h00 including weekends (09h00-17h00).  EU daylight savings will apply.  Rotational weekends and shifts. *Shifts may be subject to change depending on client requirements
5.      Training:  4 weeks (Fully Paid).  Training will be conducted remotely via MS Teams / Zoom
6.      Probation period: 4 months

NB! This job is now closed. You can apply for other jobs by uploading your CV.