Internal Sales Representative

SUMMARY:
Our client, a reputable organisation within the manufacturing sector, is looking for a driven and results-oriented Sales Representative to join their team based in Durban. 
The successful candidate will be responsible for identifying new business opportunities, growing sales in line with budget expectations, maintaining market share, and managing customer relationships across the full product range.

POSITION INFO:

Key Responsibilities

Sales & Business Administration

• Implement sales initiatives in line with company sales and marketing strategy and budget.
• Monitor and analyse customer buying patterns within the assigned geographical area to achieve sales targets.
• Track and review monthly sales performance per customer.
• Extract and analyse sales data from SAP to monitor performance against targets and implement corrective action where required.
• Provide regular feedback and reporting to the National Sales and Marketing Manager on new and existing business activities.
• Maintain and update the customer database, ensuring accuracy of all master data.
• Introduce new marketing and promotional initiatives aligned with company strategy.
• Initiate and monitor promotional activities to grow and develop the existing customer base.
• Host trade evenings and customer engagement initiatives to strengthen relationships.
• Assist with the credit application process.
• Work closely with the Debtors department to ensure effective and timely collection of outstanding accounts.
• Support in resolving customer queries related to accounts and escalations.
• Attend monthly sales and business review meetings.
• Resolve or escalate customer queries and complaints in accordance with company policies and procedures.

Compliance

• Operate within company policies, procedures, and internal controls to maintain organisational integrity.
• Identify and report risks or areas of concern to management.
• Ensure compliance with all relevant regulations and internal procedures.
• Maintain accurate documentation and records.
• Monitor costs and prevent wasteful or irregular expenditure.

Customer Service

• Build and maintain strong working relationships with customers and internal stakeholders.
• Provide product presentations and training to customers on pricing, promotions, and technical updates.
• Ensure customer information is accurate and regularly updated.
• Work closely with internal departments to ensure all customer queries are addressed and resolved efficiently.
• Provide customers with merchandising support, point-of-sale material, and training on product claims and rotation procedures.
• Conduct joint customer visits with management where required.

Cost Control

• Support the effective and responsible use of financial and company resources.
• Ensure correct pricing structures are implemented and maintained.
• Monitor gross profit performance and implement corrective action where required.
• Optimise use of company resources (vehicle, mobile phone, etc.) and limit unnecessary expenditure.
• Report deviations from budgetary limits to the direct manager.

Minimum Requirements

• Certificate in Sales and Marketing or equivalent (NQF 5).
• A Diploma in Sales and Marketing or equivalent (NQF 6) will be advantageous.

• Minimum 3 years’ experience as a Sales Representative or in a similar role within a manufacturing environment.

Technical Competencies

• Computer literacy (MS Office).
• Working knowledge of SAP, ERP systems, and other sales-related software.