Internal Sales Representative

SUMMARY:
Our Client is seeking a dynamic individual to join the team as an Internal Sales representative. Counter Salesperson is responsible for helping walk-in customers and assisting with customers’ requests on quotations, invoices, credit notes and customer enquiries.

POSITION INFO:
JOB TITLE: Internal Sales Representative
AREA: Witbank, Emalahleni
INDUSTRY: Mining – Personal Protective Equipment (PPE)
Salary / CTC: R 10 000 – R 15 000 (Depending on current earnings, qualifications, and experience)
Report to: Sales Manager
Type: Permanent

Key Responsibilities:

• Treat walk-in customers with the utmost respect (e.g. smile and greet the customer, immediately address a customer when standing at the counter, stand when welcoming the customer)
• Know all the products and advise customers of new and special products
• Satisfy customer needs and provide accurate product information
• Help customers to exchange or return merchandise and sometimes even handle customer complaints
• Ensure invoices and correct regarding product in manuals
• Ensure that invoices are correct regarding documentation, order registration, lay-buys, cod sales etc.
• Show customers the required products and alternatives, submission of out of stock orders to order clerk.
• Use the correct telesales code
• Do same day quotes and follow up regularly
• Work together with the store men in order to keep the racks neat and tidy
• Keep the counter and display area neat and tidy at all times
• Act as the supervisor at the counter and display area neat and tidy at all times
• Act as the supervisor at the counter regarding solving problems, product knowledge, preventability of the display area

• Matric or sales qualification
• Must have good customer service skills
• Knowledge of safety products is an advantage
• Microsoft excel, word and outlook
• Familiar with verbal and written communication skills
• Telephone etiquette
• Good work ethic and application of procedures
• Clean and presentable
• Attention to detail with the ability to approach clients with confidence

• At least 1 year experience as a salesperson or in a sales or telemarketing agent