Internal Sales / Key Account Operations Manager (Boksburg)

SUMMARY:
Seeking an experienced and qualified candidate to be the operational lead for high-value client accounts to ensure seamless service delivery, strengthen client relationships, identify new growth opportunities. To Collaborate across departments, lead strategic initiative, and serve as the go-to partner for key accounts.

POSITION INFO:

Client Relationship Management: Serve as the main point of contact for key clients, building and

maintaining strong, long-term relationships to foster trust and loyalty.

Operational Oversight: Manage and execute the day-to-day operational needs of key accounts, ensuring seamless service delivery and client satisfaction.

Cross-Functional Collaboration: Work closely with internal departments, such as sales, product

development, and customer service, to coordinate efforts and deliver comprehensive support to clients.

Account Growth: Identify opportunities for upselling and cross-selling, and develop strategies to expand the scope and revenue from key accounts.

Performance Monitoring: Track key performance indicators (KPIs), analyze data from CRM systems and sales reports, and provide regular reports on account health and performance.

Contract Management: Manage contract negotiations, renewals, and pricing discussions to secure long-term partnerships.

Problem-Solving: Act as a client advocate, proactively addressing issues and coordinating resources to resolve any problems that arise.

REQUIREMENTS:

• Qualification (Diploma or Degree) in Business, Operations, or related field.
• 5+ years in key account management, client services, or operations roles
• Experience with CRM tools and performance reporting systems
• Strong communication and interpersonal skills to build trust with clients and internal teams.
• Proven strategic thinking and business acumen, with the ability to align client needs with company goals.
• A proactive, customer-first mindset with a knack for anticipating and exceeding client expectations.
• Excellent organizational and project management abilities to juggle multiple priorities.
• Confidence in data analysis to extract insights and drive informed decision-making.
• Natural leadership and teamwork capabilities to guide teams and foster collaboration.