Internal Sales Executive

SUMMARY:
Do you enjoy engaging with customers, handling enquiries, and turning opportunities into sales?

Our client, a leading supplier to the building and hardware industry, is looking for an Internal Sales Executive to support and grow their customer base. Working from their Montague Gardens office, you will assist customers with product enquiries, prepare quotations, follow up on leads, and build lasting client relationships.

Strong communication skills, attention to detail, and a well-organised approach will be essential to thriving in this fast-paced environment.

POSITION INFO:
REQUIREMENTS

• Matric
• 2 – 3 years’ experience in a similar role
• Excellent communication, interpersonal and organisation skills
• Self-driven with initiative, deadline driven, excellent planning & organisational skills
• Ability to work under pressure and adapt to changing demands and conditions
• High attention to detail, enthusiastic and committed
• Experience within the Warehouse and Retail industry
• Experience working with electrical equipment and tools
• Understanding of sales performance metrics

• Process customer orders received via email and telephone, while providing assistance to walk-in customers at the sales counter
• Proactively contact prospective customers and follow up on sales leads, directing opportunities to the appropriate External Sales Representatives where required
• Ensure all order information is accurate and captured correctly before processing
• Coordinate with the warehouse team to ensure orders are dispatched and delivered within agreed timeframes
• Assist with quarterly stock-taking activities and inventory counts
• Build an understanding of customer requirements and actively promote products to both new and existing clients
• Contact customers to verify invoice details and ensure the accuracy of information provided
• Conduct weekly follow-ups on outstanding quotations to maximise sales conversion opportunities
• Maintain detailed and accurate records of customer interactions, follow-ups, and feedback, providing regular updates to management
• Continuously expand product knowledge through training initiatives, product research, and ongoing learning opportunities