SUMMARY:

Internal Sales Consultant - Epping

An established company within the steel and tube industry is seeking a confident, sales-driven Internal Sales Consultant to join its team in Cape Town.

POSITION INFO:

Key Responsibilities

• Answer incoming calls and convert customer enquiries into sales opportunities.
• Handle customer queries and complaints professionally and efficiently.
• Prepare and issue quotations via telephone and email.
• Follow up on all quotations to maximise sales conversions.
• Receive, process and monitor sales orders using the relevant systems.
• Maintain accurate records of customer enquiries, quotations and orders.
• Provide product information and assist customers with their requirements.

• Process sales orders and maintain accurate records on Syspro.
• Source standard and non-standard stock from approved suppliers.
• Monitor back orders daily and release invoices for delivery when appropriate.
• Expedite orders and follow up on deliveries to ensure timely fulfilment.
• Update customer discount structures on Syspro.
• Liaise with the Warehouse Manager regarding stock availability and deliveries.
• Coordinate with the relevant external sales representative on customer orders.

• Work closely with external sales representatives to support sales activities.
• Provide qualified leads and identify opportunities for new business.
• Accompany external sales representatives on customer visits when required.
• Maintain regular communication with the external sales team to ensure excellent customer service and effective order coordination.

• Perform general office and sales administration duties.
• Ensure customer enquiries and orders are captured and monitored through an effective system.
• Follow established credit procedures and take appropriate steps to minimise customer credit exposure.
• Assist with resolving account-related queries and support efficient sales administration.

Minimum Requirements

• At least 3 years' experience within the steel and tube industry, preferably in a sales-related role.
• Relevant product knowledge within the steel and tube industry.
• Syspro experience would be advantageous.
• Strong sales ability and a results-driven approach.
• Confident personality with excellent communication and interpersonal skills.
• Good organizational and administrative abilities.
• Strong customer service and relationship-building skills.
• Ability to manage multiple enquiries and orders in a fast-paced environment.
• Proactive approach to problem-solving and following up on outstanding quotations and orders.
• Must reside in Cape Town or the surrounding areas, as relocation is not being considered.