Internal Sales Coordinator

SUMMARY:
INTERNAL SALES COORDINATOR
Location: Pinetown, Kwazulu-Natal 

NON-NEGOTIABLE REQUIREMENTS: 
- Degree in Engineering field/Technical experience
- Minimum 2 years' experience in technical internal sales 
- Experience in technical industry (pumps, compressors, valves)

ROLE OVERVIEW: 

This role will provide comprehensive technical and administrative support to the sales function, with the following: 
-Ensuring the effective handling of enquiries
-Quotations, orders, and customer follow-ups.
The role focuses on supporting internal and external sales teams, delivering value-added technical solutions (particularly within pumps and related products).

POSITION INFO:
Minimum requirements:

• Post-matric qualification in Engineering (ND/BTech/BEng in Mechanical, Mechatronics, Electrical, Electromechanical, or Chemical).
• Approximately 2 years’ experience in internal sales.
• Experience in a company specialising in technical products such as pumps, compressors, and valves, serving an industrial customer base in the food, beverage, automotive, chemical, pharmaceutical, or plastics sectors.
• Experience working with agents, distributors, or resellers is advantageous.
• Strong administrative skills.
• Experience in pump sales or other technical products is advantageous.

• Proactive and energetic.
• Strong verbal and written communication.
• Team player with good people skills.
• Strong sales drive and a natural ability to close deals.
• High accuracy when working with numbers and information.
• Effective multitasking in a fast-paced, high-performance environment.

• Internal Sales Duties:
  • Provide strong back office support for all sales activities, internal and external.
  • Assist customers with technical enquiries and issue accurate quotations nationally, including via email, telephone, and in person.
  • Spec competitor pump equivalents and offer solutions to customers.
  • Read and understand pump graphs, bills of materials, and drawings.
  • Understand product-to-application fit (training is provided).
  • Prepare quotations using price lists, suppliers, intranet systems, and global factory communications for pumps, spares, repairs, field services, and systems.
  • Prepare system proposals and supporting documentation write-ups.
  • Ensure the completion of the sales process from enquiry to successful delivery and payment.
  • Proactively follow up on offers and liaise with customers regarding the status of orders and back orders.
  • Retrieve order numbers, process proforma invoices, and follow through with implementation.
  • Support the branch manager and external colleagues when on the road.
  • Order local buy-out products.
  • Assist in deliveries and collections.
  • Update company SharePoint documents and LeanKit daily.
  • Develop the Company’s business in the province by practising value-added selling and upselling.
  • Perform lead generation for key segments, uncovering new opportunities via websites or existing customers.
  • Assist in growing key business units.
• Accounting / Administrative Duties:
  • Retrieve supplier quotations and invoices and process supplier purchase orders.
  • Action debtors reports for outstanding payments owed.
  • Send invoices and statements and collect payments from customers when required.
  • Control and reconcile petty cash.
  • Complete sales reports for senior management when required.
  • File all documents.
  • Source parts required for all non-Company products.
  • Assist walk-in customers.
  • Assist in deliveries and collections of stocks, supplier parts, and pumps for service.
  • Prepare spares and pumps for delivery or collection by customers.
  • Provide follow-ups for business unit growth.
• Stock Control Duties:
  • Keep control of all Durban stock.
  • Order stock for MRP and customer orders from the head office weekly.
  • Perform cycle counts and stock counts.
  • Receive, count, and sign off on stock.
  • Control stock in the warehouse and coordinate incoming and outgoing stock.
• Other Duties:
  • Prepare marketing material for the branch when required.
  • Purchase monthly office consumables.
  • Coordinate customer events such as golf days, roadshows, lunches, and refreshments when required.
  • Adhere to all health and safety requirements and assist in their upkeep.
  • Drive continuous improvement and lean development within the business.
  • Achieve business plan targets and align with the company's core values.
  • Assist in meeting the branch’s key performance indicators.
  • Carry out any other duties requested by senior management.
  • Adapt duties as required, as they are subject to change.