Internal Sales Coordinator – Import & Export Logistics

SUMMARY:
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POSITION INFO:

Location: Cape Town
Industry: Logistics / Freight Forwarding

Company Overview
A well-established logistics provider operating across import and export freight, working closely with shipping lines, transporters, cold stores, and internal operational teams. The business manages high-volume cargo flows and services a diverse customer base across multiple trade lanes.

Role Overview
The Internal Sales Coordinator supports the commercial function by acting as a central link between customers, carriers, and internal teams. This role requires a solid understanding of import and export logistics, costing, and rate management, combined with strong coordination and communication skills.

The position suits someone early to mid-career in logistics who is commercially minded, detail-oriented, and comfortable working in a fast-paced operational environment.

Key Responsibilities

• Act as a key internal point of contact for customers, carriers, transporters, and cold stores.

• Manage customer correspondence, queries, and escalations, ensuring timely resolution.

• Maintain and update customer rate sheets, including import and export pricing.

• Request and manage competitive rates across carriers and service providers.

• Respond to customer enquiries with accurate service, pricing, and operational information.

• Support the Commercial Manager with customer, carrier, and service provider relationships.

• Attend commercial and management meetings and communicate actions internally.

• Coordinate with finance on sales-related costs and pricing queries.

• Support reefer operations and documentation teams to ensure correct carriers, service providers, and contract numbers are applied.

• Manage and prioritise multiple customer accounts while maintaining service levels.

Requirements

• Experience in import and export logistics within a freight forwarding or shipping environment.

• Working knowledge of import and export costing and rate structures.

• Understanding of carriers, transporters, cold stores, and logistics processes.

• Strong communication skills with the ability to engage customers and internal teams.

• High attention to detail, particularly in pricing and customer information.

• Ability to coordinate across sales, operations, finance, and documentation teams.

• Ability to work to deadlines in a fast-paced environment.

• Commercial awareness and problem-solving mindset.

What’s on Offer

• Competitive salary aligned to experience and logistics exposure.

• Exposure to both import and export commercial operations.

• Hands-on role within an established logistics business.

• Opportunity to develop further within sales and commercial logistics.