Internal Sales Consultant -Bryanston, JHB- R20, 000 - R25, 000 per month + commission

Internal Sales Consultant -Bryanston, JHB- R20, 000 - R25, 000 per month + commission

Fire Prevention Specialists seek an Internal Sales Consultant to secure sales through sales initiatives, following up on dormant clients, building networks and channels, responding to leads, managing customers, and achieving sales targets, locally, regionally and in Africa (as relevant).

Inbound Sales and Sales Support

• Following up on quotations submitted by sales consultants. Updating information on CRM software
• Calling on dormant clients and submitting quotations for the servicing of equipment and installations
• Complete inbound sales campaigns by gathering client information, understanding campaign offer, contacting clients and securing targeted leads/sales within the deadline
• Recommend inbound sales campaigns by identifying opportunities, developing recommendations, submitting to the sales coordinator for approval and implementing them within the deadline
• Report on inbound sales by gathering information, collating, analysing, checking for accuracy and completeness and reporting in a defined format within the deadline

Customer Management

• Manage customer expectations in each sale by identifying customer priorities and expectations, aligning offering and delivery with customer needs, addressing potential challenges, and communicating issues with customers timeously
• Maintain customer relationships by communicating with them, discussing previous sales, understanding their business development and needs and presenting solutions that are mutually beneficial to the customer as required
• Provide timeous feedback to sales consultants regards clients’ needs or problems
• Resolve customer complaints and queries by receiving information, investigating, resolving with internal stakeholders and providing feedback within the agreed timeline
• Report on customer issues and feedback by collecting information and drafting reports monthly

Sales Administration

• Manage customer expectations in each sale by identifying customer priorities and expectations, aligning offering and delivery with customer needs, addressing potential challenges, and communicating issues with customers timeously
• Maintain customer relationships by communicating with them, discussing previous sales, understanding their business development and needs and presenting solutions that are mutually beneficial to the customer as required
• Provide timeous feedback to sales consultants regards clients’ needs or problems
• Resolve customer complaints and queries by receiving information, investigating, resolving with internal stakeholders and providing feedback within the agreed timeline
• Report on customer issues and feedback by collecting information and drafting reports monthly

Qualifications

• NQF 5 in Sales or similar is preferred
• In the absence of relevant qualifications, experience in the relevant field and at the relevant level will be considered.

Experience

• 4-6 years of experience in the field  
• A proven sales track record in the fire prevention or similar industry is required

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