Internal Sales Assistant (JHB)

SUMMARY:
Title: Internal Sales Assistant
Location: Kempton Park, Gauteng
Renumeration: Based on Qualifications & Experience
 
Our client in the Manufacturing and Industrial Flooring Industry is looking for a Internal Sales Assistant to join their team based in Kempton Park. The purpose of this role is to manage and maintain effective customer service, reliable feedback, professional handling of complaints and putting necessary resolve into action. Working within the Sales Team with a specific responsibility to receive, log and accurately process incoming sales orders through Demand and internal systems. To support the team Account Manager in maintaining and further developing business opportunities with existing and new potential clients. The ideal candidate will be flexible to change, motivated, results and customer focused with strong communication skills.
 
Required Qualifications & Working Experience:

• Matric
• Degree or Diploma will be advantageous
• 3 – 5 years working experience in Sales Administration of Product Sales
• Valid drivers license
• Proficiency using the MS Office Suite
• Experience using business online platforms, e.g. LinkedIn, WhatsApp for Business, etc.

POSITION INFO:
Duties & Responsibilities:

• Internal Sales:
  • Develop sales with existing customer accounts by communicating product offering, promotions and superior customer service
  • Offer total basket of company products
  • Gain new business with existing customers by exploiting product sales and new business opportunities by identifying new clients
  • Conduct outgoing calls and receive incoming calls
  • Build internal relationships with existing distributors
  • Support the Management team with other tasks/ duties as required
  • Arrange appointments on behalf of the External Sales Team when needed
  • Supply samples, literature and quotations to all potential and existing customers within your remit

• Process Customer Orders:
  • Accurate reception, logging and processing on Demand of all incoming orders
  • All order confirmations to be completed on a daily basis
  • Prepare detailed quotations, including availability, price and delivery forecast effectively and efficiently in accordance with company procedures and requirements
  • Amend customer orders where necessary
  • Take a pro-active approach to understanding product applications and alternatives
  • Raise all necessary documentation, including other acknowledgments
  • Stock awareness