Internal Sales Assistant

SUMMARY:
A leading manufacturing company based in Port Elizabeth is seeking a Internal Sales Assistant to join their team.

The successful candidate will be responsible for accurately and efficiently managing customer orders from receipt through to release, ensuring all orders are processed timeously within company workflow procedures.

POSITION INFO:
Responsibilities:

• Receiving Customer fuel orders
• Customer Order Entries and releasing thereof within ordering workflow process
• Following up on on-hold orders for payment with the customers in advance before requested delivery date
• Cash checks – releasing of orders on system upon receipt of payment and within approved workflow process
• General account queries / account reconciliations
• Back-order reporting – clearing of back orders on system once confirmation received.
• Assisting reps with volume reports and pricing confirmation for customers (pricing already on system)
• Open Sales order report – following up with Logistics on released, unplanned orders exceeding requested delivery dates
• Daily order checks report - Systems
• Customer refund requests
• Monitoring incoming emails, Customer enquiries and responding timeously and efficiently is a professional manner
• Assisting Logistics team with filling truck capacity by calling customers on specific routes for orders
• Weekly (1 week per month) after hours standby required Monday to Sunday. Rotating schedule.

• Matric Certificate
• Minimum of 1 to 3 years’ experience in Internal Sales / Admin
• Advanced knowledge of all Microsoft Office applications (Word / Excel / PowerPoint), in particular Excel
• Excellent communication skills
• Goal-driven
• Team-player
• To go the extra mile
• A problem solver
• Self-motivated.
• Operationally a hands-on person.
• Ability to work under pressure and deliver accurate work within a deadline driven environment.
• Ability to multitask.
• Be independent and pro-active.
• Time management skills.
• Possess excellent communication and interpersonal skills.
• Ability to work with individuals at all levels of the organisation.
• Ability to take the initiative.
• Be able to take responsibility
• Positive mindset.