Internal Sales Administrator

SUMMARY:
Are you a detail-oriented team player who enjoys problem-solving and taking ownership of sales administration?

Our client, a growing company in the technical sector based in Westlake, is seeking a proactive professional with B2B experience to support sales operations, manage daily administration, and coordinate travel and bookings.

If you take pride in keeping processes running smoothly and delivering excellent client support, we’d love to hear from you.

POSITION INFO:
REQUIREMENTS

• Grade 12 supported by a sales support or administrative qualification/ certification.
• 3 years in a similar role
• Good commercial acumen, administrative and organisational skills.
• Excellent written and spoken skills in English.
• Advanced skills in MS Office suite with average typing speed with high accuracy.
• Proven skills in data research and analytics.
• Competence in Adobe software and familiarity with privacy legislation (POPI) would be advantageous.
• Understanding of CRM and ERP systems and the process of B2B sales.
• Self-motivated and focused on results applying logic/commercial decision making.

• Responsible for administration and management of the customer quotation process
• Ensure high quality service through accurate and on-time delivery of customer quotes to ultimately achieve increased revenue through sales.
• Responsible for administrative onboarding and data management of customers.
• Provide admin support to business development teams & internal sales support in the absence of internal sales staff.
• Coordinate special projects.
• Contribute to the development and implementation of strategies to enhance customer service, increase sales & efficiency and the overall profitability of the business.
• Check RFQ’s clarifying any queries with customer before actioning with Technical and Procurement Departments.
• Collaborate and coordinate the quoting process with all internal stakeholders.
• Quality check quotes for completeness, accuracy, and professionalism.
• Follow-up outstanding quotes with responsible sales team members to conclusion.
• Complete/distribute relevant customer & supplier onboarding documentation and NDA’s.
• Complete the National Quote Sheet.
• Assist with forecasting and stock management as directed.
• Primary point of contact for sales, customer enquiries & requests if internal staff absent.
• Resolve sales-related issues and provide real-time customer support.
• Handle all inbound leads and website enquiries and qualify sales leads.
• Coordinate internal stakeholders to achieve project outcomes for due dates.
• Manage potential project bottlenecks & identify cost savings in work processes.
• Responsive for business contacts participating in initiatives and projects