Internal Sales

SUMMARY:
Job Title: Internal Sales
Location: Waltloo
Remuneration: Market related

POSITION INFO:
Introduction:
Join our clients' dynamic team, a leading distributor of electrical cables and electrical supplies. They are looking for an experienced Internal Sales Representative with a strong background in the electrical industry, preferably with knowledge of accessories, inverters, generators, and cables. This role is essential for maintaining excellent customer relationships and supporting the overall sales function.

Purpose of the Role:
The Internal Sales Representative is responsible for managing customer inquiries, processing orders, and providing exceptional customer service. This role involves working closely with the sales team, customers, and other departments to ensure smooth and efficient sales operations. The Internal Sales Representative plays a key role in maintaining strong customer relationships and supporting the overall sales objectives of the company.

General Duties/Key Responsibilities:
1. Customer Service:
o Respond to customer inquiries via phone, email, and in-person.
o Provide product information and pricing to customers.
o Address customer concerns and resolve issues promptly and professionally.
o Maintain positive relationships with customers and ensure high levels of customer satisfaction.
2. Order Processing:
o Process customer orders accurately and efficiently.
o Ensure orders are entered into the system and communicated to relevant departments.
o Coordinate with warehouse staff to ensure timely dispatch and delivery of orders.
o Follow up on order status and keep customers informed of any delays or issues.
3. Sales Support:
o Assist the sales team with generating quotes and proposals.
o Monitor and track sales performance and provide feedback to the sales manager.
o Assist with sales campaigns and promotional activities
4. Product Knowledge:
o Maintain up-to-date knowledge of products and services.
o Stay informed about industry trends and competitor activities.
o Provide customers with technical information and advice on product selection.
5. Administrative Duties:
o Maintain accurate and up-to-date customer records.
o Prepare and distribute sales documentation and correspondence.
o Assist with inventory management and stock control.
o Handle administrative tasks related to the sales department.
6. Collaboration:
o Work closely with external sales representatives to ensure seamless customer service.
o Coordinate with other departments, including finance and warehouse, to resolve customer issues.
o Participate in sales meetings and contribute to team objectives.
7. Additional Responsibilities:
o Perform any reasonable task required by management that may not be explicitly outlined above.
o Be flexible and adaptable to changes in duties and responsibilities as needed.

Knowledge, Skills, and Abilities:
- Strong understanding of sales processes and customer service principles.
- Knowledge of the electrical cable industry (desirable).
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Ability to multitask and prioritize tasks effectively.
- Attention to detail and accuracy.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Professional and courteous demeanor.

Qualifications:
- National Senior Certificate or NQF 4 equivalent.
- Minimum 3 years’ experience in internal sales within the electrical industry.
- Valid driver’s license and own transport.
- Experience using ERP Systems are advantageous