Internal IT Support Officer

Lead the internal IT function across Head Office and multiple branch locations, ensuring reliable infrastructure, secure systems, effective end-user support, and business continuity across a multi-site environment.

• CompTIA A+, Network+, Microsoft 365, or ITIL certifications will be advantageous

• 3-6 years' experience in an internal IT Support, IT Officer, Systems Administrator, or similar in-house IT role

• Microsoft 365 administration, including Exchange Online, SharePoint, Teams, and OneDrive

• Microsoft Entra ID (Azure AD) administration

• TCP/IP, VLANs, switching, routing, Wi-Fi, and ISP management

• End-user hardware, software, and peripheral device support

• Multi-site or multi-branch IT support, including remote support.

• 3rd-party IT vendor and service provider management

• Cybersecurity administration, endpoint protection, and Microsoft Defender

• IT policy development and implementation will be advantageous

• Microsoft 365 and Microsoft Entra ID administration

• 1st and 2nd-line IT support to users across Head Office and branch locations

• Maintain network infrastructure, connectivity, servers, and related IT systems

• IT hardware procurement, asset registers, and equipment lifecycle management

• Cybersecurity, endpoint protection, access control, and IT risk mitigation activities

• Oversee 3rd-party IT vendors, service providers, and software subscriptions

• IT onboarding and offboarding processes, including user provisioning and licence administration

• Maintain, and enforce IT policies, procedures, disaster recovery, and business continuity documentation

• Manage printers, peripherals, and end-user devices across all sites