Internal Customer Representative

Recruiter:

Time Personnel

Job Ref:

CPT004583/Amy-L

Date posted:

Friday, July 4, 2025

Location:

Montague Gardens, South Africa

SUMMARY:
We are looking for a detail-oriented Internal Customer Representative to provide exceptional support to our clients in the lighting sector.
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Our client based in Montague Gardens is seeking a proactive, organized, and passionate person who would assist with
managing customer inquiries, processing orders, and ensuring a smooth communication flow between departments to enhance customer satisfaction.

POSITION INFO:
REQUIREMENTS

Matric, relevant qualification advantageous
2 â 3 yearsâ experience in a similar role
Excellent communication, interpersonal and organisation skills
Self-driven with initiative, deadline driven, excellent planning & organisational skills
Ability to work under pressure and adapt to changing demands and conditions
High attention to detail, enthusiastic and committed
Experience within the Warehouse and Retail industry
Experience working with electrical equipment and tools
Understanding of sales performance metrics

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DUTIES

Act as the primary point of contact for internal and external customer inquiries.
Process orders, track shipments, and resolve any logistical issues.
Collaborate with sales, operations, and support teams to ensure seamless customer service.
Maintain and update customer records in the CRM system.
Handle complaints and escalate issues to the appropriate department when necessary.
Provide product/service information and assist with troubleshooting.
Monitor customer satisfaction and suggest improvements to internal processes.
Support the sales team with administrative tasks and follow-ups.
Assisting with quarterly stock takes
Follow up on sales quotes weekly
Maintain accurate records of all follow ups made with customers with feedback to management
Updating product knowledge by studying new product descriptions and participation in the on-the-job training opportunities

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Salary: Dependent on experience
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Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.
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