Internal Broker

SUMMARY:
Our client is in the insurance business and has a vacancy for an internal broker for their Durban branch.

POSITION INFO:

MINIMUM REQUIRMENTS:

• Matric, Fais Compliant (Full Short Term Insurance Qualification at NQF level 4 or higher)
• Successfully passed RE1 / 5
• Effective Time Management skills, computer literacy (word, excel, outlook), Email and Telephone Etiquette, SOP concept
• Minimum five years relevant work experience in short term insurance.
• Clear ITC & Fingerprint record
• Traceable references

COMPETENCIES REQUIRED FOR THE POSITION:

• Results oriented
• Commitment
• Customer Driven
• Continuous Learning
• Assertiveness
• Honesty, Integrity & Ethical Behaviour
• Flexible & Adaptable to change
• Strategic thinking (proactive / ability to use initiative / innovation)
• Ability to function independently and under pressure
• Team player
• Goal oriented
• Excellent Communication skills
• High attention to detail

AREAS OF EXPERTISE TO BE MAINTAINED THROUGHOUT:

 1.    Effectively and efficiently maintain filing system (electronic and other)

2.    Timely Responses to email and telephonic messages.

3.    Ensure that accurate record is kept of all new matters received in the dept.4.    Maintaining professional behavior and work ethic

5.    Display personal accountability for own actions, quality of work and personal development

6.    Ensure that all deadlines are met and that SLA’s are adhered to

7.    Ensure all turnaround times and target dates are adhered to

8.    Ensure required response times to emails and telephonic messages are adhered to

9.    Ensure that all relevant Procedure Manuals (Standard Operating Procedures) are adhered to

10. Be punctual, keeping to prescribed hours/ timekeeping

Exhibit company’s Core Values at all times (Professionalism, Integrity Perseverance, and Positive Attitude)

11. Team player and adhere to the backup arrangement as required by department to ensure cohesion

12.  Perform adhoc duties as allocated from time to time

CRITICAL PERFORMANCE AREAS: 

CPA 1: UNDERWRITING: 

• Securing new business    
• Obtain prospective client’s current insurance details
• Approach market for quotes – compile presentation documents, including comparison
• Ensure all relevant forms are completed and signed
• Confirm cover arrangements with client
• Arrange/Lay off cover with Insurer
• Draft summary for typing
• Process policy documents – raise invoices where applicable
• Complete pack to AE for delivery
• Total turnaround time – 72 hours

 2. RENEWALS:

• Print copies of policies, claims experience and 3 years loss ratio reports, 6 weeks prior to renewal
• Update summary and Excel spreadsheets (where applicable)
• Audit files for all relevant forms
• Obtain / negotiate terms with insurers
• Assist AE with market exercise, where necessary – complete comparison
• Accompany AE to renewal meeting
• Confirm renewal discussion to client
• Lay off cover with Insurer
• Update summary with renewal information
• Process policy documents – raise invoices where applicable
• Complete pack to AE for delivery
• Total turnaround time – 72 hours 

3. CONFIRMTIONS         

• Cover confirmation to be processed immediately – copy to AE, client and Insurer
• Diarise, if there is outstanding information
• Process amendment directly, if all information available
• Turnaround time – Immediate

4. AMENDMENTS:

• Acknowledge receipt of amendment request – advise AE
• Obtain terms – process endorsement
• Send copy to Insurers
• Post signed original to client
• Turnaround time – 48 hours

5. CANCELLATIONS:

• Advise AE immediately
• Action on AE’s advices
• Turnaround time – 48 hours 

6. MULTI – CLAIMANTS:

   Process corrective endorsement / cancellation on AE’s advices

• Turnaround time – 48 hours

NB! This job is now closed. You can apply for other jobs by uploading your CV.