Interal Sales

SUMMARY:
Internal Sales

POSITION INFO:

• Laise with clients both telephonically, via digital platforms and across the counter
• Attend and respond to client queries via the incoming e-platforms
• Conduct daily cold calling and maintain updating of the customer database
• Ensure accuracy when processing quotations, orders, pricing and customer information.
• Follow-up on all open orders and open quotations to ensure closure.
• Identify sales opportunities and promote re4levant products and solutions to clients
• Assist voluntarily with trade shows, exhibitions, open days and product launches when required.
• Ensure demo / training room is neat and presentable at all times.
• Encourage prospective clients to register on SAP and ensure all required documentation is submitted, and captured by HO. Also add these clients to ZOHO.
• Capture and process customer orders accurately on the system.
• Liaise with Stores daily to ensure that orders are prepared and dispatched timeously.
• Provide clients and external sales team with sales support, product information and marketing material on all our products.
• Update and maintain daily sales and operational reports.
• Conduct product demonstrations for individual clients within our training area.
• Provide basic technical support for the product and escalate or refer more complicated matters where necessary.
• Attend daily branch meetings to address operational, sales and customer related matters from the previous day.
• Assist trainers in ensuring all training documentation, manuals, and related material are current and adequately stocked.
• Assist External Sales on occasional client visits where required.
• Assist with ad-hoc branch duties, such as product launches, client functions, open days, stock take
• Build and maintain professional relationships with clients, ensuring excellent customer service at all times, which includes prompt response to all customer queries and follow ups.
• Ensure that all client queries are handled accurately, professionally and timeously.
• Communicate with production on special orders including product availability and estimated lead times
• Adhere to company processes, procedures and policies at all times

 

• Customer-centric
• Self-motivated and able to handle pressure
• Excellent communication skills in both English and Afrikaans
• Above average organisational skills

 

• Computer literate on MS Office
• Able to work overtime when require
• SAP
• ZOHO CRM
• Minimum of a Matric with at least 2 years’ experience in a technical sales environment.

 

 

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