Installation Supervisor

SUMMARY:
Installation Supervisor

POSITION INFO:

We are looking for an experienced Installation Supervisor to lead and supervise a team of Installation Technicians and Quality Assurers. The successful candidate will be responsible for driving productivity, installation quality, customer service and compliance with departmental service levels.

The role will also provide training, monitor team performance, analyse operational trends and ensure effective communication between technicians, scheduling teams and key stakeholders.

Key Responsibilities

• Supervise and manage Installation Technicians and Quality Assurers.
• Ensure teams understand company goals, installation procedures and quality standards.
• Monitor individual and team performance, productivity and trends.
• Prepare daily, weekly and monthly operational reports and provide actionable insights.
• Drive compliance with departmental Service Level Agreements (SLAs).
• Monitor efficiency, customer service and recovery-rate performance.
• Ensure technicians follow schedules and complete allocated jobs effectively.
• Liaise with scheduling teams to minimise cancellations and operational delays.
• Ensure technicians have the required tools, equipment and test equipment.
• Monitor vehicle servicing and maintenance to minimise downtime.
• Communicate new installation methods, processes and information to team members.
• Maintain strong relationships with scheduling supervisors and other stakeholders.
• Drive continuous improvement in installation quality and customer experience.

Minimum Requirements

• Matric / NQF Level 4 – Essential.
• Minimum 5 years’ technical tracking experience – Essential.
• Minimum 2 years’ experience in a Quality Assurance environment – Essential.
• Minimum 1 year Supervisory or Team Lead experience – Desirable.
• PSIRA Grade C, registered and active.
• Strong administrative, organisational and coordination skills.
• Good communication and interpersonal skills.
• Working knowledge of Microsoft Office.

Key Skills & Competencies

• Supervisory and team leadership skills
• Technical and installation knowledge
• Quality assurance
• Customer service
• Analytical and reporting skills
• Insight generation
• Problem-solving and critical thinking
• Conflict management
• Negotiation and influencing skills
• Decision-making and judgement
• Coordination and organisational skills
• Strong interpersonal and communication skills
• Creative thinking