Insolvency case administrator

SUMMARY:
Insolvency case administrator

POSITION INFO:

An Insolvency Administrator manages cases after approval of the IVA, ensuring the arrangement is monitored, compliant, and executed according to legal and contractual terms. They operate under the authority of the Insolvency Practitioner (IP) (the legal supervisor), but handle the day to day administration, monitoring, and stakeholder communication. The core purpose Make sure the debtor sticks to the agreed repayment plan, Keep the IVA legally compliant and Identifying risks early (missed payments or changes in customers’ financial circumstances. You will have a daily workload which will include making outbound calls & taking inbound calls, completing emails, live chats and affordability assessments, you will be the first point of contact for our customers, providing advice on all aspects of the plan and progression updates.

Responsibilities:

• Ensuring our customers are receiving a high standard of customer service.
• Taking inbound and outbound calls
• Completing emails received from customers and creditors
• Answering and completing live chats from customers
• Track monthly contributions and payment schedules
• Monitor arrears and identify early signs of default (Termination)
• Conduct yearly reviews of debtor finances (Income and expenditure reviews)
• Creditor queries and ensure creditor balances are updated consistently
• Maintain accurate case records and system updates
• To maintain a high standard of quality within your work
• Liaising with customers directly using various communication channels including phone, email, SMS & WhatsApp
• Demonstrating excellent customer service by providing an empathetic balanced approach, fact finding to fully understand the customers situation, as well as agreeing an appropriate and positive resolution.
• Working towards set KPI’s/Goals/Targets
• Completing reviews of customer Income and Expenditures, providing advice and recommendations on the most suitable solutions based on the customers circumstances and personal objectives.
• Following processes in line with evolving business and regulatory requirements.

Competencies:

• Matric
• A relevant degree or Diploma would be advantageous
• Ability to work in UK Hours
• Take responsibility for your own workload.
• Call center experience would be advantageous.
• Contribute effectively to a range of different situations and develops a positive working environment based on openness, trust, and co-operation
• Can self-develop and self-motivate.
• Exhibits the core values of the Business.

• Strong communication (especially difficult conversations)
• Problem-solving under pressure
• Decision-making within policy limits
• Mature personality and attitude.
• Good communication skills.
• Ability to work in a team.
• Good work ethic.
• Analytical Mindset
• Sole Reliable Worker
• Financial assessment skills

 

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