To handle inbound sales enquiries and orders for stationery and office consumable products, providing excellent customer service while maximising sales opportunities and maintaining strong customer relationships.
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Receive and handle inbound sales calls, emails, and online enquiries
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Process orders accurately for stationery, office supplies, and consumables
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Identify upselling and cross-selling opportunities during customer interactions
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Provide product information, pricing, availability, and promotions
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Maintain and update customer accounts on the CRM system
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Follow up on quotations, backorders, and customer enquiries
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Resolve basic customer queries and escalate issues where required
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Meet daily and monthly sales targets and KPIs
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Ensure high levels of customer satisfaction and retention
