Inbound (Imports) Customer Service Agent

SUMMARY:
Our client, an international shipping and logistics company, is looking for your skills and expertise to  open, process, manage and prepare costing for all groupage shipments imported on their designated ports.

POSITION INFO:
Requirements:

• Matric essential.
• Degree or Diploma in Shipping and Logistics or relevant qualification.
• 2 to 3 years experience in a similar role.

• Perform a data quality check on captured files
• Request ANF from the Line and upload into FCMS once received
• Action all SOB requests
• Send ANFs and correct invoices to clients prior to ETA
• Process SARS via EDI within the deadline
• Clear Sentry reports daily
• Update the sailing schedule
• Update Vessel ATAs on Oasis
• Action re-direction and urgent movements
• Arrange and hand over trem cards/haz declarations to ICS for hazardous cargo
• Monitor NRCS / SAPS Border stop containers
• Monitor DAP / DDP shipments
• Send the Outturn report to the agents – follow up
• View damaged cargo and instruct ICS how to handle the damaged cargo
• Process invoices and send proof of payment to the party involved
• Monitor container release status on NAVIS
• Prepare costing and ensure that origin billing/invoicing is correct, follow up for amended invoices with the correct charges
• Meet monthly budget (volume and revenue)

• Ability to work in a fast-paced, demanding environment
• Excellent time management skills
• Attention to detail
• Ability to use initiative
• Skilled with a sense of urgency