Inbound Direct Travel Specialist

SUMMARY:
Inbound Direct Travel Specialist

POSITION INFO:

Inbound Destination Management is looking for a Direct Travel Specialist with experience handling inbound bookings to Southern Africa for Direct Clients. This role is based in Sandton.

Experience required:

Must have at least 5 years of reservation experience in an inbound tour operating environment

A good knowledge of any of the following destinations – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles

A good knowledge of FIT and Groups policies and procedures

Communication skills and a good command of the English language

Tourplan reservations system; added advantage

Duties include:

Calm and professional interaction with both suppliers and travel planners, telephonically & via email

Creative and out-of-the-box planning and designing of itineraries

Handling reservation requests either by email or telephonic

Processing of reservations from quote to finalising, including reservations, invoicing and travel documents

Professional servicing of dynamic direct guests

Proactive selling of products and services ensuring the best possible safari for the guest

Backup for colleagues when they are away from the office

Expanding product knowledge through attending training sessions

Extra info:

Saturday duty and cell phone duty on a rotation basis

Public holiday duty and cell phone duty on a rotation basis

Working hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on a rotation basis

To apply please send updated CV and references to