Inbound Customer Support Agent

Recruiter:

SA Commercial (Pty) Ltd

Job Ref:

CPT000202/SH

Date posted:

Thursday, August 13, 2026

Location:

Cape Town, South Africa

SUMMARY:
Are you someone who genuinely enjoys helping people and finding solutions?

We are looking for empathetic, solution driven Customer Support Agents to join our team and become the first point of contact for US based customers requiring assistance after their purchase.

This is a customer service focused role where your ability to listen, understand, problem solve and take ownership will make the difference.

WHAT YOU'LL BE DOING

You will support customers across a range of post purchase queries, including but not limited to:

Handling inbound customer support calls
Assisting with orders, fulfilment, cancellations, returns and refunds
Supporting customers with memberships, rewards, points and certificates
Understanding the customer's situation and taking ownership of their concern
Providing clear, accurate information and setting the right expectations
Finding appropriate solutions while following company policies and SOPs
Escalating and collaborating with Team Leaders when additional support is required
Keeping customer information and records accurate and up to date
Consistently meeting quality, productivity, compliance and customer experience standards

POSITION INFO:
WHAT WE'RE LOOKING FOR

We're looking for people who can combine empathy with problem solving and remain composed when dealing with challenging customer situations.

Requirements:

Matric / Grade 12
At least 1 year of contact centre experience
B2 level English language proficiency
No criminal record
Excellent communication and interpersonal skills
Strong empathy and a genuine customer first mindset
Good problem solving and critical thinking skills
The ability to learn quickly and work confidently across multiple systems
The ability to remain calm, professional and solution focused under pressure
A strong sense of ownership and accountability
The ability to work effectively in a fast paced, team-oriented environment

WHO WILL THRIVE IN THIS ROLE?

The best people for this role aren't simply looking to answer calls.

They listen. They think. They take ownership. And they genuinely want to leave the customer with a better experience than when they called.

If you are naturally curious, adaptable and confident in finding solutions while working within clear policies and procedures, this could be the right opportunity for you.

If you're ready to put your customer service skills to work, we'd love to hear from you!

Location: Cape Town | On Site
Salary: R8,500 to R10,000 per month
Employment Type: Permanent
Schedule: USA operating hours, Rotational shifts & Monday to Sunday

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