Inbound Customer Service Contact Centre Agent - UK

Recruiter:

SA Commercial (Pty) Ltd

Job Ref:

CPT000010/GW

Date posted:

Friday, June 24, 2022

Location:

Capetown, South Africa

Salary:

7000 Monthly

SUMMARY:
Join our Winning Team! We are recruiting Inbound Customer Service Contact Centre Professionals with experience in handling UK customers!

Job Description
We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver effective solutions to customers.

Key Responsibilities

Professional Query Handling (multiple channels)
Respond to a defined range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers
Liaise with internal/ external parties to resolve customer queries
Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner
Provide accurate information to customer
Complete a defined range of transactions using specified processes to ensure accurate processing of information

JOB DESCRIPTION:

Requirements

A Matric certificate or equivalent qualification.
Proficiency in English is an essential requirement
Neutral accent
Preference will be given to candidates with experience in dealing with UK and/or international clients
A minimum of 12 months working experience in dual-focus (back-office & voice) within an inbound/outbound contact centre environment

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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